Kerry Wallace
Tacoma,WA
Summary
Experienced hospitality professional with a strong focus on guest services and staff training. Known for implementing effective inventory control measures and enhancing operational workflows, ready to contribute to a thriving hotel environment.
Overview
2026
2026
years of professional experience
Work History
Hotel Manager
TownePlace Suites by Marriott
Olympia, WA
06.2025 - Current
- Managed daily hotel operations to ensure exceptional guest satisfaction.
- Supervised front desk staff, streamlining check-in processes.
- Scheduled housekeeping teams to uphold cleanliness standards.
- Resolved guest inquiries and issues promptly to enhance experience.
- Organized staff training sessions to improve service quality.
- Implemented inventory control measures for supplies and amenities.
- Addressed guest complaints with professionalism and efficiency.
Patient Access Coordinator
Multicare Allenmore Hospital - Emergency Dept.
Tacoma, WA
08.2023 - 06.2025
- Streamlined patient check-in processes to enhance registration efficiency.
- Collected and verified patient information, ensuring accuracy and completeness.
- Managed insurance verification to confirm eligibility for services provided.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
HR/Booker
Genuine Auto glass
Tacoma, WA
01.2020 - 08.2023
- Coordinated onboarding processes for new hires, including orientation sessions.
- Ensured compliance with labor laws and company policies throughout HR activities.
- Created and organized employee personnel files to secure sensitive data.
- Managed accounts payable and receivable processes to enhance financial operations.
- Assisted in budgeting and forecasting to align with organizational objectives.
Assistant Branch Manager
United Finance Co
Parkland, WA
2015 - 2018
- Oversaw daily branch operations, ensuring adherence to company policies.
- Evaluated loan applications to assess creditworthiness and eligibility.
- Guided clients through loan processes, clearly explaining terms and conditions.
Key Holder /Deli Department Manager
Grocery Outlet
Lakewood, WA
2013 - 2015
- Conducted regular stock checks to maintain optimal inventory levels.
- Processed transactions and balanced cash register drawers efficiently.
- Coordinated store displays to maximize product visibility and support sales initiatives.
- Managed key holder duties, including store opening, closing, and alarm settings.
Education
Hemodialysis Certification; Phleb MA - Hemodialysis
Clover Park Technical College
Lakewood, Washington, WA01-2018
High School Diploma -
Lakes High School
Lakewood, WA01-2014
Skills
- Revenue management
- Guest services
- Staff training
- Inventory control
- Operations management
- Customer relationship management
Timeline
Hotel Manager
TownePlace Suites by Marriott
06.2025 - Current
Patient Access Coordinator
Multicare Allenmore Hospital - Emergency Dept.
08.2023 - 06.2025
HR/Booker
Genuine Auto glass
01.2020 - 08.2023
Assistant Branch Manager
United Finance Co
2015 - 2018
Key Holder /Deli Department Manager
Grocery Outlet
2013 - 2015
Hemodialysis Certification; Phleb MA - Hemodialysis
Clover Park Technical College
High School Diploma -
Lakes High School