Kerry Wallace
Tacoma
Summary
Detail-oriented professional with experience in hospitality, healthcare, and administrative support. Skilled in managing daily operations, coordinating schedules, maintaining accurate records, and delivering positive client and tenant experiences. Known for reliability, strong communication, and the ability to handle responsibilities with professionalism and efficiency in fast-paced environments.
Overview
13
13
years of professional experience
4034
4034
years of post-secondary education
Work History
Hotel Manager
TownePlace Suites by Marriott
Olympia
06.2025 - Current
- Managed daily hotel operations to ensure exceptional guest satisfaction
- Supervised front desk staff, streamlining check-in processes
- Scheduled housekeeping teams to uphold cleanliness standards
- Resolved guest inquiries and issues promptly to enhance experience
- Organized staff training sessions to improve service quality
- Implemented inventory control measures for supplies and amenities
- Addressed guest complaints with professionalism and efficiency
Patient Access Coordinator
Multicare Allenmore Hospital
Tacoma
08.2023 - 06.2025
- Improved patient check-in processes to enhance registration efficiency
- Collected and verified patient information, and payment ensuring accuracy and completeness
- Managed insurance verification to confirm eligibility for services provided
- Maintained confidentiality of patient records in compliance with HIPAA regulations
HR/Booker
Genuine Auto glass
Tacoma
01.2020 - 08.2023
- Coordinated onboarding processes for new hires, including orientation sessions
- Ensured compliance with labor laws and company policies throughout HR activities
- Created and organized employee personnel files to secure sensitive data
- Managed accounts payable and receivable processes to enhance financial operations
- Assisted in budgeting and forecasting to align with organizational objectives
Assistant Branch Manager
United Finance Co
Parkland
01.2015 - 01.2018
- Oversaw daily branch operations, ensuring adherence to company policies
- Evaluated loan applications to assess creditworthiness and eligibility
- Guided clients through loan processes, clearly explaining terms and conditions
Key Holder
Grocery Outlet
Lakewood
01.2013 - 01.2015
- Conducted regular stock checks to maintain optimal inventory levels
- Processed transactions and balanced cash register drawers efficiently
- Coordinated store displays to maximize product visibility and support sales initiatives
- Managed key holder duties, including store opening, closing, and alarm settings
Education
High School Diploma -
Lakes High School
Lakewood, WAPhleb MA - Hemodialysis
Clover Park Technical College
Lakewood, WASkills
- Revenue management
- Inventory control
- Operations management
- Staff training
- Customer and tenant relations
- Administrative support
- Process improvement
- Recordkeeping & Data Accuracy
- Compliance & Confidentiality (HIPAA)
- Accounts Payable & Receivable
- Hotel operations
- Financial management
Timeline
Hotel Manager
TownePlace Suites by Marriott
06.2025 - Current
Patient Access Coordinator
Multicare Allenmore Hospital
08.2023 - 06.2025
HR/Booker
Genuine Auto glass
01.2020 - 08.2023
Assistant Branch Manager
United Finance Co
01.2015 - 01.2018
Key Holder
Grocery Outlet
01.2013 - 01.2015
High School Diploma -
Lakes High School
Phleb MA - Hemodialysis
Clover Park Technical College