Kerry Yu
South San Francisco,CA
Summary
I am a self-motivated, creative thinker. I have solid experience in office admin, customer service and sales. Using my strong interpersonal skills with a proven ability to multitask and work well under pressure
Overview
12
12
years of professional experience
Work History
Home Mortgage Funder
Wellsfargo Home Mortgage
08.2017 - 10.2023
- Communicate and clear outstanding funding conditions with all parties applicable (escrow/title, processors, loan officers and underwriters) .
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Reviewing funding package, examines documents to ensure accuracy and compliance with existing underwriting guidelines.
- Calculate wire amount to balance with escrow/title and release funds for recording when ready
Executive Assistant
Raison Detre Bakery
03.2017 - 08.2017
- Managed two executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Establish good relationships with vendors
- Solicit and manage freight quote, ship and track product samples to customers
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Teacher Assistant
Mad Science
02.2016 - 06.2016
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Putting together display of children's work
- Incorporated multiple types of teaching strategies into classroom.
- Providing extra support for children with special education needs
Hotel Team Lender (West Coast)
Go West Tours
05.2015 - 01.2016
- Promoted to hotel specialist, three months after for hotel team leader (West Coast) in recognition of management and invaluable support of leading the hotel department when issues concerning groups over the road
- Trained new employees, demonstrating best methods for serving clients and guests
Hotel Contracting Specialist
Go West Tours
02.2015 - 05.2015
- Responsible for negotiating and contracting all hotel group room blocks for ad Hoc and motor cash tour series
- Contracting for potential future groups arose
- Giving advice and assisting team members for problem solving
- Coordinated payments, room lists and troubleshooting for 50+ motorcoach groups during high season
- Maintained current understanding of market conditions, compliance standards and best practices.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Hotel Coordinator
Go West Tours
10.2011 - 02.2015
- Made all hotel reservations as needed in preparation for groups
- Negotiated ad hoc groups with hotels at the best possible rates solved all conflicts with hotelisters
- Solicited and reviewed guest feedback and promptly resolved complaints.
Education
Bachelor of Science - International Business
San Francisco State University
San Francisco, CA08.2006
Associate of Arts -
City College of San Francisco
San Francisco, CA01.2004
Skills
- Proficient in Excel, word, access, outlook
- Negotiation Tactics
- Payment Collection
- Marketing Expertise
Additional Information
Selected by Wellsfargo Senior leadership for "The Golden Spoke award" in 2019
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Home Mortgage Funder
Wellsfargo Home Mortgage
08.2017 - 10.2023
Executive Assistant
Raison Detre Bakery
03.2017 - 08.2017
Teacher Assistant
Mad Science
02.2016 - 06.2016
Hotel Team Lender (West Coast)
Go West Tours
05.2015 - 01.2016
Hotel Contracting Specialist
Go West Tours
02.2015 - 05.2015
Hotel Coordinator
Go West Tours
10.2011 - 02.2015
Bachelor of Science - International Business
San Francisco State University
Associate of Arts -
City College of San Francisco
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