Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kerry Mullen

Kerry Mullen

Hooksett

Summary

Pharmacy professional with strong clinical and operational skills, ensuring safe and effective medication management. Proven ability to collaborate with healthcare teams and adapt to changing needs. Adept at patient counseling, medication therapy management, and regulatory compliance. Reliable team player focused on achieving optimal patient outcomes.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Retail Staff Pharmacist

CVS HEALTH CORPORATION
03.2025 - Current
  • Verified and dispensed 1000+ prescriptions daily, ensuring accuracy and adherence to state and federal regulations.
  • Ensured the accuracy and appropriateness of prescriptions, identified potential drug interactions, and contacted prescribers for clarification when necessary.
  • Provide comprehensive patient counseling on medications, including drug interactions, side effects, and proper usage.
  • Conducted medication reviews to identify potential drug therapy problems and optimize medication regimens.
  • Maintained an accurate and detailed inventory of medications and supplies.
  • Collaborated with other healthcare professionals to ensure patient safety and quality of care.

Manager, Central Clinical Support

Rite Aid Pharmacy
03.2024 - 02.2025
  • Managed a team of more than 50 pharmacists and pharmacy coordinators who delivered clinical support to customers, including Medication Therapy Management services and various company services.
  • Supervised the recruitment, training, and management of call center pharmacists and coordinators; delegated responsibilities, provided performance coaching, and conducted performance evaluations.
  • Tracked call volume, managed call queues, ensured prompt responses to customer inquiries, and resolved customer issues.
  • Evaluated call recordings to determine the accuracy of the information shared, compliance with established protocols, and the quality of customer service delivered.
  • Ensured adherence to all pharmacy regulations, HIPAA standards, and data privacy laws while managing patient information.
  • Supported the creation and execution of pharmacy policies and procedures.

Pharmacy Solutions Operations Manager

Health Dialog
03.2018 - 03.2024
  • Supervised a team of more than 50 certified pharmacy technicians and medication specialists who provided medication adherence counseling to the Medicare Part D population and various company services.
  • Served as a preceptor for PY4 pharmacy interns who completed Medication Therapy Management services during their Advanced Pharmacy Practice Experience.
  • Acted as subject-matter expert for clinical aspects of the pharmacy solutions department, reviewed clinical language for medication facts used in proprietary documentation system, and reviewed clinical evidence document used for shared decision-making.
  • Assisted the team with various activities throughout the employment lifecycle, including recruitment, interviewing and selection, performance management, employee separation, training, and ensuring adherence to company policies and practices.
  • Supported the creation and execution of pharmacy policies and procedures.

Retail Pharmacy Manager

Rite Aid Pharmacy
03.2006 - 03.2018
  • Effectively managed a team of pharmacists and technicians, optimizing staff scheduling and performance to meet patient needs.
  • Assisted the team with various activities throughout the employment lifecycle, including recruitment, interviewing and selection, performance management, employee separation, training, and ensuring adherence to company policies and practices.
  • Provided leadership and development for associates by communicating career opportunities and providing regular performance feedback.
  • Served as a preceptor to several PY1-PY3 pharmacy interns.
  • Ensured the accuracy and appropriateness of prescriptions, identified potential drug interactions, and contacted prescribers for clarification when necessary.
  • Provided comprehensive patient counseling on medications, including drug interactions, side effects, and proper usage.
  • Conducted medication reviews to identify potential drug therapy problems and optimize medication regimens.
  • Maintained an accurate and detailed inventory of medications and supplies.
  • Collaborated with other healthcare professionals to ensure patient safety and quality of care.
  • Ensured pharmacy operations complied with all policies and procedures regarding prescription drug dispensing, controlled substances and privacy laws.

Staff Pharmacist

Rite Aid Pharmacy
06.2004 - 03.2006
  • Filled an average of 300+ prescriptions daily while maintaining accuracy and compliance with company protocol
  • Educated patients on proper medication administration, anticipated side effects, and interaction risks to support adherence and safety.
  • Assessed medication regimens for safety, efficacy and adherence, recommending adjustments when appropriate.
  • Collaborated with healthcare providers and insurance companies to resolve medication therapy problems.

Education

Doctor of Pharmacy -

Massachusetts College of Pharmacy And Health Sciences
Boston, MA
05.2004

Associate of Science - Pre-Pharmacy

Notre Dame College
Manchester, NH
05.1999

Skills

  • Pharmaceutical knowledge
  • Patient counseling
  • Attention to detail
  • Communication skills
  • Pharmacy operations management
  • Drug utilization review (DUR)
  • Medication safety and accuracy

Certification

  • New Hampshire State Pharmacist License License Number 3384, June 2004 - present
  • Texas State Pharmacist License License Number 66249, January 2020 - present
  • Healthcare Provider (BLS) Adult, Child and Infant CPR/AED Certification, March 2025 - March 2027
  • Immunization Endorsement, NH State Board of Pharmacy, March 2025 - December 2026


Timeline

Retail Staff Pharmacist

CVS HEALTH CORPORATION
03.2025 - Current

Manager, Central Clinical Support

Rite Aid Pharmacy
03.2024 - 02.2025

Pharmacy Solutions Operations Manager

Health Dialog
03.2018 - 03.2024

Retail Pharmacy Manager

Rite Aid Pharmacy
03.2006 - 03.2018

Staff Pharmacist

Rite Aid Pharmacy
06.2004 - 03.2006

Doctor of Pharmacy -

Massachusetts College of Pharmacy And Health Sciences

Associate of Science - Pre-Pharmacy

Notre Dame College

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