Kerryann Simpson
Peekskill
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Manager
Hudson Pharmacy & Surgical Supplies
11.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Check pharmaceutical stock to determine the level of pharmacy inventory
- Prepare for insurance audit and interface with auditors
Customer Service Representative
Eastern Account Systems
08.2015 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shift Lead
Walgreens
04.2012 - 04.2013
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
Pharmacy Technician
CVS Pharmacy
04.2009 - 09.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Education
High School Diploma -
Fox Lane High School
Bedford, NY 06.2007
Skills
- Staff Management
- Verbal and Written Communication
- Computer Skill Proficient with word processing programs, database and spreadsheet programs ( Excel )
Timeline
Manager
Hudson Pharmacy & Surgical Supplies
11.2016 - Current
Customer Service Representative
Eastern Account Systems
08.2015 - 11.2016
Shift Lead
Walgreens
04.2012 - 04.2013
Pharmacy Technician
CVS Pharmacy
04.2009 - 09.2012
High School Diploma -
Fox Lane High School