Summary
Overview
Work History
Education
Skills
Timeline
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Kerryann Simpson

Peekskill

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Manager

Hudson Pharmacy & Surgical Supplies
11.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Check pharmaceutical stock to determine the level of pharmacy inventory
  • Prepare for insurance audit and interface with auditors

Customer Service Representative

Eastern Account Systems
08.2015 - 11.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Shift Lead

Walgreens
04.2012 - 04.2013
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.

Pharmacy Technician

CVS Pharmacy
04.2009 - 09.2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.

Education

High School Diploma -

Fox Lane High School
Bedford, NY
06.2007

Skills

  • Staff Management
  • Verbal and Written Communication
  • Computer Skill Proficient with word processing programs, database and spreadsheet programs ( Excel )

Timeline

Manager

Hudson Pharmacy & Surgical Supplies
11.2016 - Current

Customer Service Representative

Eastern Account Systems
08.2015 - 11.2016

Shift Lead

Walgreens
04.2012 - 04.2013

Pharmacy Technician

CVS Pharmacy
04.2009 - 09.2012

High School Diploma -

Fox Lane High School

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Kerryann Simpson