Kerryann Stewart
Lehigh Acres,FL
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier/Food Service Worker
Burger King, Caribbean Restaurants
Ocho Rios Jamaica , JA
01.2007 - 06.2024
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Balanced cash drawers at the end of each shift.
- Greeted customers and provided friendly customer service.
Store Associate / Cashier
Ocho Rios Souvenir Department Store
Ocho Rios Jamaica
09.2001 - 12.2006
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Marcus Garvey High
07-2001
Skills
- Payment Collection
- Customer Complaint Resolution
- Cash Handling
- Check processing
- Guest Services
- Customer inquiries
- POS System Operation
Timeline
Customer Service Cashier/Food Service Worker
Burger King, Caribbean Restaurants
01.2007 - 06.2024
Store Associate / Cashier
Ocho Rios Souvenir Department Store
09.2001 - 12.2006
High School Diploma -
Marcus Garvey High