KERSHANNA JONES
King of Prussia
Summary
Highly organized Procedure Scheduler with a background in coordinating and scheduling medical procedures, ensuring smooth workflow within healthcare facilities. Strong skills include multitasking, maintaining high levels of accuracy and meeting tight deadlines. Successfully ensured patient preparation for procedures, improved scheduling efficiencies and facilitated effective communication between patients, doctors and other healthcare staff.
Overview
4
4
years of professional experience
Work History
Procedure Schedule Coordinator
Cardiology Consultants of Philadelphia
Paoli
06.2025 - Current
- Managed appointment confirmations and reminders for patients and physicians.
- Utilized electronic health record systems for accurate patient information management.
- Maintained up-to-date knowledge of cardiology services and available specialists.
- Responded promptly to inquiries about schedule changes or potential delays in completion times.
- Processed prior authorization requests.
- Coordinated with insurance companies to clarify coverage details.
- Maintained accurate records of authorization requests and outcomes.
Lead Registration Specialist
Main Line Health
Paoli
09.2024 - 06.2025
- Provided excellent customer service to patients and their families regarding registration process.
- Assisted in the management of patient information, including data entry and maintenance of medical records.
- Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
- Maintained confidentiality of all protected health information as required by HIPAA regulations.
- Identified areas where improvements could be made in the registration process and worked with management on implementing changes.
- Followed established procedures while registering new patients into the system.
- Welcomed patients to facility and assisted with registration sign-in process.
Patient Care Representative
Cardiology Consultants of Philadelphia
Paoli
05.2024 - 09.2024
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Greeted patients upon arrival and maintained a clean reception area for visitors.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Assisted with the scheduling of diagnostic tests, such as echocardiograms, PET tests, and stress tests.
- Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
Administrative Team Lead
Fresenius Medical Care
Norristown
02.2023 - 05.2024
- Overseeing 15 staff members.
- Monitored employee performance and provided feedback on a regular basis.
- Organized weekly meetings with team members to review tasks and goals.
- Worked closely with senior management to develop long-term plans for growth and success.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Assisted in recruiting, interviewing, and onboarding new administrative staff.
- Verified employee hours worked against timesheets provided by supervisors.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Patient Care Technician
Fresenius Medical Care
Norristown
09.2021 - 02.2023
- Sets up, tests, and operates hemodialysis machines for patient treatments.
- Obtains and documents the necessary pre- and post-treatment vital signs and weight for each patient.
- Evaluates vascular access pre-treatment, and performs vascular access cannulation.
- Evaluates intradialytic problems and provides interventions as prescribed by physician orders or as directed.
- Monitors patients' responses to dialysis therapy.
- Evaluates the patient prior to the termination of venous access and discontinues dialysis treatment according to established procedures.
- Reports any significant information and/or changes in patient condition directly to the supervisor.
- Enters all treatment data into the designated clinical application in an accurate and timely manner.
- Collects, labels, appropriately prepares, and stores lab samples according to required laboratory specifications.
Education
High School Diploma -
Upper Darby Senior High School
Drexel Hill, PA06-2010
Skills
- Appointment scheduling
- File organization
- Data management
- Medical terminology
- Patient charting
- Relationship building
- Leadership coaching
- Office management
- Payroll and budgeting
- Information management
- Meeting coordination
- Calendar management
- Workload prioritization
- Epic software proficiency
- Team leadership
- Staff development
Timeline
Procedure Schedule Coordinator
Cardiology Consultants of Philadelphia
06.2025 - Current
Lead Registration Specialist
Main Line Health
09.2024 - 06.2025
Patient Care Representative
Cardiology Consultants of Philadelphia
05.2024 - 09.2024
Administrative Team Lead
Fresenius Medical Care
02.2023 - 05.2024
Patient Care Technician
Fresenius Medical Care
09.2021 - 02.2023
High School Diploma -
Upper Darby Senior High School