Kersten Voves
Office Manager
Onalaska,WI
It is never too late to be what you might have been.
George Eliot
Summary
Experienced Manager dedicated to continuous improvement in branch performance. Well-trained in sales, customer relations and staff support. Considered strong communicator and known for establishing successful customer relationships.
Overview
25
25
years of professional experience
Work History
Finance and Sales Manager
Easton Motors
West Salem, WI
11.2021 - 12.2022
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Created documents to display financial reports and data using Software.
Branch Manager/Loan Officer
Wisconsin Auto Title Loans
LaCrosse, WI
05.2017 - 02.2021
- Preform proficiency evaluations on sales representatives weekly to help them meet and exceeds sales goals and expectations.
- Built strong rapport with new and existing clients to better serve there financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Managed scheduling for staff to provide optimal coverage in the Branch, as well as hiring of
- Traveled to other locations to assist in staff shortages or training of new employees.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
Account Manager/Sales
V2 Studios
LaCrosse, WI
07.2013 - 04.2017
- As the Account/Sales Manager I was responsible for all trade shows nation wide; sharing our products ad packages for commercials and potential clients and actors.
- Delivered exceptional account service to strengthen customer loyalty.
- Formulated trusted relationships with key accounts.
- Addressed customer questions and concerns regarding products, prices and availability.
- Determined cost and pricing of proposals and bids.
- Worked closely with company executives to identify new business partnerships, securing new opportunities.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
Associate Manager
Perkins Restaurant
LaCrosse, WI
10.2013 - 02.2015
- Assisted in the General Managers position when not available.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Preformed General Managers responsibility in there absence.
Education
High School Diploma -
Skills
Excels in team leadershipExcellent communication skillsPeople-orientedStaff supervisionStrategic planning
Goals and performance
Coaching and mentoring
Positive and upbeat
Sales processes
Strategic account development
Order management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Finance and Sales Manager - Easton Motors
11.2021 - 12.2022
Branch Manager/Loan Officer - Wisconsin Auto Title Loans
05.2017 - 02.2021
Associate Manager - Perkins Restaurant
10.2013 - 02.2015
Account Manager/Sales - V2 Studios
07.2013 - 04.2017
Branch Manager/Leadership Training - ,
Holmen High School - High School Diploma,