Kersten Voves

Work History

Easton Motors

West Salem, WI

11.2021 - 12.2022

Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
Created documents to display financial reports and data using Software.

Wisconsin Auto Title Loans

LaCrosse, WI

05.2017 - 02.2021

Preform proficiency evaluations on sales representatives weekly to help them meet and exceeds sales goals and expectations.
Built strong rapport with new and existing clients to better serve there financial needs and promote branch loyalty.
Increased efficiency and drove branch revenue by optimizing daily operations.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Managed scheduling for staff to provide optimal coverage in the Branch, as well as hiring of
Traveled to other locations to assist in staff shortages or training of new employees.
Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.

V2 Studios

LaCrosse, WI

07.2013 - 04.2017

As the Account/Sales Manager I was responsible for all trade shows nation wide; sharing our products ad packages for commercials and potential clients and actors.
Delivered exceptional account service to strengthen customer loyalty.
Formulated trusted relationships with key accounts.
Addressed customer questions and concerns regarding products, prices and availability.
Determined cost and pricing of proposals and bids.
Worked closely with company executives to identify new business partnerships, securing new opportunities.
Negotiated details of contracts and payments and prepared sales contracts and order forms.

Perkins Restaurant

LaCrosse, WI

10.2013 - 02.2015

Assisted in the General Managers position when not available.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Preformed General Managers responsibility in there absence.