Office 365
Kerstin Belnap
Network Tech III
San Jose,CA
Summary
Proficient Network Technician offering more than 22 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Network Technician III Server Team
City Of San Jose
San Jose , CA
2016.01 - 2022.10
- Monitored operational and security procedures for numerous servers in network, related systems administration and maintenance protocols.
- Configured and maintained network backup and recovery procedures.
- Performed system patches, service packs, hot fixes and new security configurations.
- Used VSphere to create virtual servers.
- Assigned application access, security roles and permissions.
Network Technician II Helpdesk
City Of San Jose - City Gov't
San Jose , CA
2001.02 - 2016.01
- Supported users both local and by phone with problem resolution and education.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Assigned application access, security roles and permissions.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Configured, monitored and maintained email applications and virus protection software.
Education
No Degree - Business Administration
University of Wisconsin - Madison
Madison, WI 2001.05 -
High School Diploma -
Henry M Gunn High
Palo Alto, CA 1973.09 - 1975.06
Skills
Network Troubleshooting
undefinedSoftware
SCCM
Veeam and Unitrends Backup
SolarWinds Tickets +Network Monitoring
Dameware Remote Control
Windows Server 2000-2019
Windows 1995-2010
TrendMicro Console
Certification
CompTIA Security+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Network Technician III Server Team
City Of San Jose
2016.01 - 2022.10
No Degree - Business Administration
University of Wisconsin - Madison
2001.05 -
Network Technician II Helpdesk
City Of San Jose - City Gov't
2001.02 - 2016.01
High School Diploma -
Henry M Gunn High
1973.09 - 1975.06
CompTIA Security+
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