Kerstin Hixon
Brownsburg,IN
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
6
6
years of professional experience
Work History
Operations Supervisor - Transportation
Penske Logistics, Ford Motor Company, MSC, CMMS
2020.10 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules and routes.
- Mentored junior staff on best practices in load management and vehicle maintenance protocols.
- Developed and updated spradsheets and databases to track, analyze and report on performance.
- Collaborated with cross-functional teams to align transport strategies with organizational goals and objectives.
- Supervised daily transport operations, ensuring compliance with safety regulations and procedures.
- Handled high-volume paperwork and collaborated with administrators to resolve shipping problems.
- Reduced fuel costs with strategic transport planning and resource allocation.
- Managed fleet maintenance schedules to reduce downtime and increase vehicle lifespan.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about shipment status.
- Worked with vendors to schedule more couriers daily for deliveries.
- Directed dispatching, routing and tracking of multiple fleet vehicles.
- Directed investigations to verify and resolve customer or shipper complaints.
- Responded to numerous daily caller requests with information about assistance and timeframes.
- Coordinated dispatching of over 90 drivers to accomplish daily delivery requirements.
- Tracked orders and notified customers of status or potential delays.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Skills
- Strong Collaborating Skills Within Team Environment
- Operations management
- Performance monitoring
- Staff supervision
- Team Training
- Employee development
Timeline
Operations Supervisor - Transportation
Penske Logistics, Ford Motor Company, MSC, CMMS
2020.10 - Current