Christine Love
North Highlands
Summary
I am writing to express my interest in the Pharmacy Technician position with HCA Healthcare. I currently work for Centene Corporation within the Medicaid Management Program and have more than 20 years of healthcare and pharmacy experience, including 12 years as a licensed and PTCB-certified Pharmacy Technician. In my current role as a Pharmacy Operations Coordinator II, I review Medicaid, Health Insurance Marketplace (HIM), and commercial pharmacy claims to ensure regulatory compliance, benefit accuracy, and quality standards. I also support quality assurance initiatives, conduct audits, assist with training, and collaborate with cross-functional teams to improve pharmacy operations. Throughout my career, I have developed extensive knowledge of pharmacy regulations, medication processing, prescription review, inventory management, pharmaceutical calculations, and claims adjudication. I am highly proficient in Microsoft Excel, Word, and PowerPoint and recognized for my ability to learn new systems and processes quickly. I am confident that my pharmacy experience, technical expertise, diligence, and commitment to patient care would make me a valuable addition to your team. Thank you for your consideration. I welcome the opportunity to discuss how my qualifications align with your organization's needs. Should you have any questions, I can be reached at (916) 768-0125 or Stfbl19991980@att.net. I look forward to hearing from you. Sincerely, Christine Love PTCB Certified Pharmacy Technician California State Board of Pharmacy License #10048182
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Coordinator II
Centene Corporation
12.2024 - Current
- Provide guidance to pharmacy technicians on quality assurance monitoring and productivity standards under the supervision of a people leader.
- Provide recommendations for training needs and assist in developing training manuals and job aids.
- Train pharmacy technicians on daily tasks under the supervisor of a people leader
- Pharmacy operations experience focused on the implementation of quality improvement efforts and with documenting requirements, creating training materials and working directly with end users.
- Review benefit/formulary setup and testing (new and year over year)
- Conduct data analysis to support operations.
- Performs other duties as assigned.
- Comply with all policies and standards.
- Nebraska and New Hampshire monthly audits for Medicaid
- Implementations for drug and formulary changes, Medicaid, HIM
- Advanced knowledge of Express Scripts platform
- · Coordinated operational workflows to enhance efficiency and streamline processes across multiple departments.
- · Developed and maintained project schedules, ensuring timely completion of deliverables and adherence to deadlines.
- · Collaborated with cross-functional teams to implement process improvements, resulting in increased productivity.
- · Monitored compliance with organizational policies and industry regulations, facilitating audits and assessments.
- · Trained new team members on operational procedures and best practices, fostering a knowledgeable workforce.
- · Analyzed data trends to identify areas for improvement, driving decision-making for operational strategies.
- · Streamlined operations by implementing efficient processes and procedures.
- Provided direction and guidance to internal teams in order to achieve targets
Pharmacy Operations Coordinator I
Centene Corporation
Rancho Cordova, CA
08.2017 - 12.2024
- Responsible for daily paid claims review for Centene network
- Advanced accuracy in Excel formulas
- Prior Authorization entry for Medicaid Plans
- Advanced knowledge in claims review
- Coordinated cross-functional teams to streamline operational workflows and enhance communication.
- Advanced knowledge of Express Scripts platform
Pharmacy Technician
Pacific West Pharmacy
Rocklin, CA
07.2016 - 08.2017
- Medication processing — Responsible for accurately processing and filling medications efficiently for outside delivery.
- Inventory management — Accurately orders, tracks, and maintains medication inventory and medical supply stock to ensure proper availability.
- IV compounding — Prepares and compounds IV medications with precision, following sterile technique and safety standards.
- CII medication handling — Processes and fills C-II medications in compliance with regulatory requirements and controlled-substance protocols.
- Documentation accuracy — Accurately documents, organizes, and files paperwork to maintain complete and compliant records.
- DOSIS machine operation — Efficiently operates the DOSIS automated dispensing machine to support accurate medication packaging and distribution.
- Prescription transcription — Skilled in transcribing prescription orders from physicians with accuracy and attention to detail.
Lead Medication Tech
Almond Avenue Residence Club
Orangevale, CA
04.2000 - 07.2016
- Responsible for transcribing and transferring medication orders onto MARS.
- Accurately order and maintain medication inventory and stock of medical supplies.
- Efficiently prepare and distribute medication and treatments.
- Utilize outstanding multi-tasking skills and provide excellent customer service to patients.
- Accurately document and file paperwork
- Ability to identify Diabetes and Blood Pressure-related conditions.
- Proficiently transcribed and transferred medication orders onto MARS.
- Efficient in online ordering of medications
Medical Records Technician
Omnicare Long Term Care Pharmacy
Sacramento, CA
08.2015 - 12.2015
- Responsible for updating Dr. orders for MAR sheets.
- Monthly printing of MARS and TARS
- Responsible for submitting medications for refills.
- Faxing Dr. for refills of medications
- Answering multi-line phones
- Filing C2 prescriptions accurately
- Efficient and accurate sorting of documents
Pharmacy Technician Intern
Safeway Pharmacy
Roseville, CA
03.2014 - 04.2014
- Filled bottles with prescribed medications, typed and affixed labels to unit dose packages.
- Accurately mixed, counted, poured, measured medications, and selected proper containers.
- Quickly and precisely filled prescriptions per pharmacist's approval.
Pharmacy Technician Intern
Broadway Long Term Care
Sacramento, CA
02.2014 - 03.2014
- Filled bottles with prescribed medications, typed and affixed labels to unit dose packages.
- Counted and produced 30, 60, and weekly blister packs per pharmacist's approval.
- Repackaged drugs into blister packs
Education
Associate in applied science degree - Pharmacy Technology
Heald College
Roseville, CA04-2014
Skills
- HIPAA knowledge — Strong knowledge of HIPAA rules and regulations, ensuring strict adherence to patient privacy, confidentiality, and secure handling of protected health information
- Typing proficiency — Proficient in typing at 50 WPM with accuracy, supporting efficient documentation and workflow management
- Client and team communication — Demonstrates effective communication skills when interacting with clients and collaborating with co-workers, fostering a positive and efficient work environment
- Team collaboration — Strong team player with the ability to collaborate effectively, support colleagues, and contribute to a positive work environment
- Fast learning ability — Adaptive learner who adapts rapidly to new systems, workflows, and processes with minimal supervision
Certification
- PTCB Certified: 10048182
- California State Board of Pharmacy License: 10048182
Timeline
Pharmacy Operations Coordinator II
Centene Corporation
12.2024 - Current
Pharmacy Operations Coordinator I
Centene Corporation
08.2017 - 12.2024
Pharmacy Technician
Pacific West Pharmacy
07.2016 - 08.2017
Medical Records Technician
Omnicare Long Term Care Pharmacy
08.2015 - 12.2015
Pharmacy Technician Intern
Safeway Pharmacy
03.2014 - 04.2014
Pharmacy Technician Intern
Broadway Long Term Care
02.2014 - 03.2014
Lead Medication Tech
Almond Avenue Residence Club
04.2000 - 07.2016
Associate in applied science degree - Pharmacy Technology
Heald College
SUMMARY OF QUALIFICATIONS
- PTCB Certified: 10048182
- Clinical and clerical multitasking — Experienced in performing simultaneous clinical and administrative duties within fast-paced healthcare environments, ensuring accuracy and efficiency.
- Cross-department communication — Skilled in coordinating and maintaining effective communication flow across multiple departments to support seamless operations.
- Ethics and safety compliance — Well-versed in professional ethics, safety protocols, infection control, and sanitization standards.
- Pharmacy practice expertise — Highly knowledgeable in pharmacy practice, including state and federal regulations, medication handling, and workflow procedures.
- Pharmacy technician duties — Proficient in medication and prescription processing, pharmaceutical mathematics, and non-sterile/aseptic compounding.
- Pharmaceutical knowledge — Strong understanding of medications, pharmaceutical calculations, dosage forms, and standard pharmacy procedures.
- Medical records proficiency — Experienced in managing medical records with accuracy and confidentiality; knowledgeable in medical terminology and documentation standards.
- Highly skilled in Microsoft Excel, Word, and PowerPoint for data analysis, reporting, document creation, and presentations
Professional Development
Relevant Courses: Medical Terminology, Fundamentals of Anatomy and Physiology, Introduction to Pharmacy, Pharmaceutical Mathematics, Drug Classification Systems, Community Pharmacy and Extemporaneous Compounding, Institutional Pharmacy