Kerstin McMahan
Knoxville,TN
Summary
Resourceful professional skilled in program implementation and customer service. Known for attention to detail and adaptability, contributing to improved resident engagement and animal care standards.
Compassionate Veterinary Assistant with extensive experience in animal care, monitoring vital signs, and supporting surgical procedures. Strong ability to educate pet owners and enhance client satisfaction through effective communication and teamwork.
Dynamic Life Enrichment Director with proven success in implementing engaging programs that enhance residents' well-being. Exceptional skills in collaboration, problem-solving, and customer service drive continuous improvement in service delivery.
Overview
14
14
years of professional experience
Work History
Life Enrichment Director
Autumn Care Assisted Living
Knoxville, TN
02.2023 - Current
- Developed and implemented engaging programs enhancing residents' social, emotional, and physical well-being.
- Collaborated with interdisciplinary teams to assess resident needs and tailor enrichment activities accordingly.
- Facilitated workshops promoting cognitive stimulation and skill development among residents.
- Evaluated program effectiveness through feedback, ensuring continuous improvement in service delivery.
Veterinary Assistant
Concord Veterinarian Hospital
Knoxville, TN
04.2012 - 01.2023
- Assisted veterinarians in conducting routine examinations and surgical procedures.
- Monitored animal vital signs and reported abnormalities to veterinary staff.
- Maintained a clean and organized workspace, ensuring compliance with safety protocols.
- Educated pet owners on proper animal care and post-operative instructions.
- Administered medications and vaccinations as directed by veterinarians.
- Trained new staff on clinic procedures and patient handling techniques.
- Streamlined inventory management, improving supply ordering processes for efficiency.
- Collaborated with team members to enhance patient care standards and client satisfaction.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Groomed and bathed animals to maintain hygiene and appearance.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean and safe animal living areas.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Kept detailed records of animal treatments and medications.
- Collected and processed samples for laboratory testing.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Observed animals for signs of distress or illness.
- Assisted veterinarians with euthanasia of animals.
- Prepared and administered diets and feedings according to instructions.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Educated clients on post-surgical care and nutrition.
- Performed testing and completed blood counts.
- Monitored laboratory animal behavior and health.
Education
High School Diploma -
Farragut High School And Berian High School Home School Prog
Knoxville, TNCSkills
- Effective collaboration and interaction
- Documentation
- Activity planning
- Recruiting and hiring
- Records management
- Records maintenance
- Recordkeeping
- Monthly event calendars
- Activity coordination
- Programming implementation
- Activity research and implementation
- Chaperoning events
- Collaboration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Safety protocols
- Public relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Hospitality management
- Professionalism
- Interpersonal communication
- Quality control
- Public speaking
- Strategic planning
- Staff training
- Continuous improvement
- Adaptability
- Written communication
- Project management
- Crisis management
- Audiovisual equipment
- Risk management
- Cultural awareness
- Professional demeanor
- Problem-solving aptitude
- Talent management
- Event planning
- Social media management
- Vendor relations
- Event promotion
- Program development
- Marketing strategy
- Promotional campaigns
- Analytical skills
- Fundraising
- Venue selection
- Volunteer coordination
- Media relations
- Catering coordination
- Travel arrangements
- Tour coordination
Timeline
Life Enrichment Director
Autumn Care Assisted Living
02.2023 - Current
Veterinary Assistant
Concord Veterinarian Hospital
04.2012 - 01.2023
High School Diploma -
Farragut High School And Berian High School Home School Prog