Kerstin Singleton
Augusta,GA
Summary
Compassionate and detail-oriented Healthcare Customer Service Professional with experience supporting patients, providers, and members in remote and in office healthcare environments with a strong ability to resolve complex inquiries while delivering professional and patient-focused service.
Overview
2
2
years of professional experience
Work History
Medical Records Retrieval Specialist
The Judge Group - Optum/Unitedhealthcare
Augusta, Ga
02.2026 - Current
- Assisted in retrieving medical records from various healthcare providers and facilities.
- Ensured compliance with HIPAA regulations during the records retrieval process.
- Coordinated communication between healthcare teams to facilitate timely record acquisition.
- Utilized electronic health record (EHR) systems to track and manage requests efficiently.
Patient Care Advocate
Cigna- Accredo Specialty Health
Augusta GA
08.2025 - 09.2025
- Assisted patients with specialty medication orders, refills, and delivery coordination in a remote call center environment.
- Provided support for insurance, prior authorizations, copays, and prescription-related questions.
- Documented patient interactions accurately using CRM and pharmacy systems while maintaining HIPAA compliance.
- Resolved patient concerns with empathy and ensured timely communication between patients, providers, and pharmacies.
Customer Service Representative
Health Equity
Augusta, GA
06.2025 - 07.2025
- Assisted members with HSA/FSA account and benefits questions in a remote call center environment.
- Handled inbound calls, payment issues, and online portal support while maintaining HIPAA compliance.
- Used CRM systems to document interactions and resolve member concerns efficiently.
- Educated members on reimbursements, eligibility, and account management tools.
Admissions Representative
Ultimate Medical Academy
Augusta GA
11.2024 - 05.2025
- Assisted prospective students with application processes and admission requirements.
- Conducted follow-up communications to support enrollment goals and student engagement.
- Provided information on educational programs, financial aid options, and career services.
- Managed student records and maintained accurate database entries for admissions tracking.
Member Service Representative
VXI GLOBAL SOLUTIONS - Kaiser Permanente
Augusta, GA
03.2024 - 10.2024
- Assisted members with inquiries regarding health plans and benefits.
- Provided support in resolving customer issues efficiently and effectively.
- Maintained accurate member records using CRM systems for data management.
- Collaborated with team members to enhance service delivery standards.
Education
High School Diploma -
Lucy C Laney High-school
Augusta, GA05.2022
Skills
HIPAA Compliance Certified
Customer Service Experience
Insurance Verification
Medical Claims Support
Medicare & Medicaid
Prior Authorization Support
Medical Terminology
EMR/EHR Documentation
Microsoft Office Suite
Dual Monitor Experience
Timeline
Medical Records Retrieval Specialist
The Judge Group - Optum/Unitedhealthcare
02.2026 - Current
Patient Care Advocate
Cigna- Accredo Specialty Health
08.2025 - 09.2025
Customer Service Representative
Health Equity
06.2025 - 07.2025
Admissions Representative
Ultimate Medical Academy
11.2024 - 05.2025
Member Service Representative
VXI GLOBAL SOLUTIONS - Kaiser Permanente
03.2024 - 10.2024
High School Diploma -
Lucy C Laney High-school