Kersy Cortez
3327 Driftwood Meadow Ln,TX
Summary
Dynamic team member with a proven track record at Whataburger, excelling in customer service and problem-solving. Recognized for enhancing workflow efficiency and training new staff. Adept at utilizing POS systems and maintaining high standards of cleanliness, while fostering teamwork and clear communication to elevate customer satisfaction.
Overview
5
5
years of professional experience
Work History
Team Member
Whatabuger
Fulshear, TX
06.2022 - 11.2025
- Provided excellent customer service by efficiently taking orders and ensuring accurate food delivery.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Collaborated with team members to improve workflow during peak hours, enhancing overall service efficiency.
- Assisted in training new employees on operational procedures and customer interaction techniques.
- Utilized POS systems for processing transactions, ensuring accuracy in order fulfillment and payments.
- Handled inventory management tasks, including restocking supplies and monitoring product freshness.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team Member
Crawfish Shack
Houston, TX
03.2021 - 05.2022
Education
High School Diploma -
Foster High School
Houston, TXBusiness
Wharton County Junior College
Wharton, TXSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Flexible schedule
- Creativity and innovation
- Sales expertise
Timeline
Team Member
Whatabuger
06.2022 - 11.2025
Team Member
Crawfish Shack
03.2021 - 05.2022
High School Diploma -
Foster High School
Business
Wharton County Junior College