Kertina Moore
Mc Calla,AL
Summary
Driven, dependable, hard-working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Compassionate and energetic professional with a track record of providing excellent customer service, desiring to contribute to day-to-day operations within a dynamic healthcare organization. Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 35 WPM Skills: Problem solving skills; Following directions; Team player; Flexible; Customer Service oriented Honors/Awards: Ultimate Medical Academy Dean's List Ultimate Medical Academy Honor Roll Alpha Beta Kappa Honor Society Employee of the Month
Overview
18
18
years of professional experience
Work History
Assembly Worker/Machine Operator
Amazon Fulfillment Center
08.2022 - Current
- Ensure quality meets specifications and quickly address quality concerns.
- Pay close attention to detail and follow work instructions to ensure proper part assembly.
- Perform product assembly process within assigned work area in a team-oriented environment.
- Work at required pace to meet daily production schedules.
Customer Service Representative
Target
03.2019 - 01.2021
- Documented activity in customer accounts in an accurate manner and ensured confidentiality.
- Entered customer account data and communicated in a clear and concise manner.
- Identified customer needs, provided resolutions to problems, and followed established procedures.
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
Food Service Supervisor
Children's of Alabama
01.2008 - 06.2018
- Supervised daily food service operations, including staff scheduling, task assignments, and performance support.
- Ensured compliance with hospital sanitation, safety, and infection-control standards.
- Coordinated preparation and delivery of patient meals according to diet orders and nutritional guidelines.
- Collaborated with dietitians and nursing staff to verify accuracy of special diets and allergy restrictions.
- Monitored food quality, portion control, and presentation to meet hospital expectations.
- Maintained inventory, placed supply orders, and reduced waste through efficient planning.
- Completed temperature logs, production records, and other required documentation.
- Trained new employees on food safety, workflow procedures, and customer service expectations.
- Resolved patient meal concerns with professionalism and empathy.
- Supported smooth kitchen operations during high-volume or time-sensitive periods.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01-2026
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Timeline
Assembly Worker/Machine Operator
Amazon Fulfillment Center
08.2022 - Current
Customer Service Representative
Target
03.2019 - 01.2021
Food Service Supervisor
Children's of Alabama
01.2008 - 06.2018
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy