Kelsey Richardson
Tifton,GA
Summary
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Overview
10
10
years of professional experience
Work History
Assembly Line Worker
Heatcraft Refrigeration
Tifton, GA
12.2025 - Current
- Assemble refrigeration units according to detailed specifications and quality standards.
- Operate assembly line machinery, ensuring efficient workflow and minimal downtime.
- Conduct quality inspections on finished products, identifying defects and implementing corrective actions.
- Collaborate with team members to optimize production processes and enhance overall efficiency.
- Trained new employees on assembly techniques, safety protocols, and equipment operation.
- Maintain a clean and organized work environment, adhering to safety regulations at all times.
- Meet daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborate with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stock and replenish parts used on assembly line to maintain consistent supply and inventory.
- Contribute to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Shift Leader
Love's Travel Stops & Country Stores Inc.
Tifton, GA
04.2024 - 12.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
Customer Service Representative
MDLIVE
Tifton, GA
08.2023 - 03.2024
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Managed high-volume call center environment while maintaining quality service standards.
- Collaborated with team members to enhance customer experience and streamline processes.
- Trained new staff on company protocols, ensuring consistency in service delivery.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Full Time Student
Ultimate Medical Academy
Tifton, GA
05.2020 - 08.2022
- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
Customer Service Lead
Big Lots
Tifton, GA
07.2018 - 04.2020
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues efficiently.
- Maintained clean and organized checkout areas to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels and restocked merchandise in a timely manner.
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Implemented strategies for improving checkout efficiency during peak hours.
Front Desk Receptionist / Customer Service
Quality Inn
Tifton, GA
12.2016 - 05.2018
- Checked guests in and out, booked reservations, and handled inbound and outbound phone calls.
- Accepted and posted payments, resolved complaints, and documented customer interactions.
- Provided assistance to management as needed.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2022
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
Accomplishments
- Dean's List '22
Timeline
Assembly Line Worker
Heatcraft Refrigeration
12.2025 - Current
Shift Leader
Love's Travel Stops & Country Stores Inc.
04.2024 - 12.2025
Customer Service Representative
MDLIVE
08.2023 - 03.2024
Full Time Student
Ultimate Medical Academy
05.2020 - 08.2022
Customer Service Lead
Big Lots
07.2018 - 04.2020
Front Desk Receptionist / Customer Service
Quality Inn
12.2016 - 05.2018
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy