Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kervens Faublas

Rosedale,New York

Summary

To obtain a challenging position that utilizes my experience and skills with opportunity for growth and advancement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Visual Merchandising Manager

Gap
07.2014 - 04.2018
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
  • Oversaw visual merchandising for new store openings and store collateral change-outs.
  • Created look and feel of visual merchandising publications to better target specific audiences.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created visual displays to highlight new and featured products.
  • Developed merchandising strategy to efficiently move overstock.

Paralegal

Harmon Linder & Rogowsky ESQ
05.2018 - 10.2023
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Conferred with clients and other involved parties to gather and track case information.
  • Interviewed clients to obtain information relevant to cases.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted witnesses to testify under oath at court hearings.
  • Generated leads to meet and exceed revenue goals by identifying new clients.

IT Support Engineer

Harmon Linder & Rogowsky ESQ
07.2020 - 10.2023
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware and granted system permissions to new employees.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Managed high levels of call flow and responded to technical support needs.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

IT Engineering

Technical Career Institute Manhattan
Manhattan, NY

Skills

  • SKILLS:
  • Network Diagnostics
  • Data Recovery
  • Software Diagnosis
  • Information Protection
  • Videoconferencing
  • Technical Support
  • Mac Systems
  • Ticket Support System Management
  • Hardware Upgrades
  • LAN/WAN
  • Microsoft Office Specialist (MOS) Expert
  • Document Preparation
  • Case Management
  • File and Records Management
  • Proficient in MS Office
  • Litigation Support

Languages

French
Native or Bilingual
Creole
Native or Bilingual

Timeline

IT Support Engineer

Harmon Linder & Rogowsky ESQ
07.2020 - 10.2023

Paralegal

Harmon Linder & Rogowsky ESQ
05.2018 - 10.2023

Visual Merchandising Manager

Gap
07.2014 - 04.2018

IT Engineering

Technical Career Institute Manhattan

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Kervens Faublas