Kervens Raymond
Pompano Beach
Summary
Dynamic professional with extensive experience as an Account Manager at AT&T, excelling in client relationship management and technical support. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at developing strategic account plans and training junior staff, ensuring successful outcomes and strong client retention.
Overview
10
10
years of professional experience
Work History
Delivery Driver
brown design
Boca Raton
02.2026 - Current
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Executed daily duties with accuracy and efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Account Manager
atnt
Boca Raton
01.2026 - 03.2026
- Developed strategic account plans to align with client objectives.
- Managed client relationships, enhancing satisfaction and retention.
- Renewed existing accounts, strengthening client relationships.
- Established new accounts and serviced existing accounts, fostering professional relationships.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Provided product knowledge and support during onboarding for clients.
- Provided technical support for customers, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Service Technician
City Furniture
Tamarac
04.2023 - 10.2025
- Diagnosed furniture issues using troubleshooting techniques and industry tools.
- Executed furniture repairs to enhance customer satisfaction and uphold service quality.
- Assisted customers with product inquiries and provided technical support.
- Communicated effectively with management regarding inventory needs and service updates.
- Maintained detailed records of service calls, repairs, and parts used to streamline operations.
- Trained new team members on service processes to increase productivity.
- Communicated with dispatch for updates on delivery schedules and changes.
- Maintained accurate logs of deliveries and vehicle inspections regularly.
- Utilized navigation systems to locate addresses for deliveries.
- Ensured timely delivery of goods to customers.
- Maintained vehicle in good working condition.
- Communicated with dispatch team regarding any delays or issues encountered on route.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered furniture to customers' homes while ensuring careful handling.
- Coordinated with warehouse staff for timely loading of delivery vehicles.
- Conducted thorough vehicle inspections before and after each delivery trip.
- Addressed customer inquiries and concerns promptly, fostering positive customer relationships.
- Verified the accuracy of orders and checked for any damage prior to delivery.
- Provided assistance with unloading furniture at customer sites if requested.
- Delivered furniture safely into customers' homes without damaging walls or floors.
- Maintained accurate records of deliveries including times, locations, and customer signatures.
- Provided customer service by answering questions about furniture and helping to assemble items upon request.
- Inspected vehicles before use, ensuring proper functioning of brakes, tires, lights, and other systems.
Amazon driver
Amazon
fort lauderd
04.2021 - 12.2022
- Navigated routes using GPS technology and local traffic updates.
- Communicated with customers regarding order status and delivery updates.
- Managed time effectively to ensure prompt deliveries during peak hours.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
- Provided excellent customer service to enhance overall delivery experience.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
Driver
Doordash
North lauderdale
04.2019 - 05.2020
- Closed biggest account in region by meeting with customers and providing value propositions focused on new products and services.
- Developed excellent knowledge of territory's customers, applying strong networking skills and deep understanding of customers' growth plans.
- Followed road rules and regulations to minimize risks and company liability.
- Communicated continuously with dispatch to set up and adjust route plans.
Track Marshall
Xtream action park
North lauderdale
10.2019 - 03.2020
- Cleaned equipment and facilities regularly to keep them presentable and minimize the risk of infections between guests.
- Kept the recreational areas secure by monitoring entrances and quickly handling conflicts between patrons.
- Protected the ride patrons by helping them fasten their belts or lower their safety bars.
Sell Associate
Simons
North Lauderdale
07.2018 - 07.2019
- Quickly connected with each customer to offer assistance and promote products.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
Maintenance Associate
Lush apartments
North lauderdale
02.2016 - 10.2016
- Picked up trash, removed debris, and swept curbs and dumpster areas to maintain grounds.
- Helped with all areas of grounds maintenance, including parking lots, outdoor lighting, and routine lawn care.
- Checked daily for trash, damage, and other cleaning needs to keep building looking professional.
- Created well-organized stock room, updated inventory, and kept adequate supplies and equipment on hand for assigned tasks.
Education
High School Diploma -
Dave Thomas education
Coconut creek, FlSkills
- Sales and marketing
- Public speaking
- Verbal communication
- Customer service
- Cleaning techniques
- Operate cash registers
- Diagnosing furniture issues
- Technical product support
- Inventory management
- Route navigation
- Problem solving
- Safety procedures adherence
- Heavy lifting
- Documentation and reporting
- Work with minimal supervision
- Hand tools
- Document management
- Equipment maintenance
- Vehicle maintenance
- Furniture repair
- Technical support
Volunteer Experience
Handy Program
Timeline
Delivery Driver
brown design
02.2026 - Current
Account Manager
atnt
01.2026 - 03.2026
Service Technician
City Furniture
04.2023 - 10.2025
Amazon driver
Amazon
04.2021 - 12.2022
Track Marshall
Xtream action park
10.2019 - 03.2020
Driver
Doordash
04.2019 - 05.2020
Sell Associate
Simons
07.2018 - 07.2019
Maintenance Associate
Lush apartments
02.2016 - 10.2016
High School Diploma -
Dave Thomas education