Kerwin Yadao
Waipahu,HI
Summary
System Administrator with experience concerning server problem resolution and information system analysis. Possesses a constant passion for learning new technologies. Seeking an Information Technology role to apply said experience to grow and contribute.
Overview
6
6
years of professional experience
Work History
System Administrator
Sullivan Family Of Companies
10.2021 - Current
- Troubleshoot tier 2 or 3 end user trouble tickets regrading network, hardware, and/or software computer system issues.
- Provide and implement solutions to improve efficiency and mitigate deficiencies of the IT infrastructure.
- Administer and manage end user/service accounts such as Active Directory and Office 365. This includes Share and NTFS permissions.
- Provide and update IT documentation regarding current and new standard operating procedures.
- Administer and manage Windows/Linux servers hosted on VMWare platform. This includes IIS web servers, file servers, application servers, domain controllers, backup servers, and SQL servers.
- Monitor servers for performance issues such as low storage space or high CPU/RAM usage.
- Troubleshoot hardware, network, application, or OS issues on servers.
- Triage and implement solutions (including patching or implementing encryption) for security flaws and vulnerabilities found on server or end user devices.
- Administer and manage backup solutions (Appassure/Avamar) for servers and end user computers.
- Manage MDM solutions (ManageEngine) for workforce mobile devices.
- Manage, design, and execute Active Directory processes/deployments including AzureAD, authentications (LDAP/SAML), and ADFS.
- Implement IT modernization on legacy technologies.
- Administer and manage endpoint protection (Cylance) and EDR (Carbon Black).
- Administer and manage DNS.
- Implement and manage GPOs
- Administer and manage SharePoint sites.
- Facilitate cross-departmental collaborations to implement IT solutions for relevant company wide goals.
- Implement and manage data sharing policies and systems (VPN/SFTP) for third party companies.
Help Desk Analyst
Decision Research Corporation
02.2020 - 10.2021
- Troubleshoot end user trouble tickets regrading network, hardware, and/or software computer system issues.
- Inventory, deploy, and reconcile IT resources such as computers for new or current hires and employee departures.
- Configure IT resources such as end user computers and outlook clients among others to meet established standard operating procedures for company personnel.
- Provided and implemented solutions to improve efficiency and deficiencies of the current IT infrastructure by way of automation or recommendations.
- Administered and managed end user accounts such as Active Directory and Office 365.
- Provided and updated IT documentation regarding current and new standard operating procedures.
- Administered and managed Windows/Linux servers hosted locally and on the Azure platform.
- Monitored servers for performance issues such as low storage space or high CPU/RAM usage.
- Troubleshoot hardware, network, or application issues on affected servers.
- Triaged and implemented solutions (including patching) for security flaws and vulnerabilities found on server or end user devices.
IT Operations Specialist
Decision Research Corporation
07.2019 - 02.2020
- Executed and monitored SQL jobs for errors and escalating to tech leads when appropriate.
- Administered and managed Windows servers hosted on the Azure platform.
- Monitored Azure servers for performance issues and escalate to system administrator when appropriate.
- Troubleshoot hardware, network or application issues on Azure servers.
- Managed patching and end point protection on Azure servers.
Technical Support
Hawaii Information Service
04.2018 - 07.2019
- Troubleshoot end user trouble tickets regarding hardware and software computer system issues for company personnel.
- Provide phone, email, and remote application support for company clientele.
- Provided and updated IT documentation regarding current and new standard operating procedures.
- Inventory, deploy, and reconcile IT resources such as computers for new or current hires and employee departures.
Education
Bachelor of Arts - Information And Computer Sciences
University of Hawaii At Manoa
2500 Campus Road, Honolulu, Hawaii05.2017
Skills
- Excellent verbal, interpersonal, and written communication
- Strong analytical, problem-solving, and decision-making capabilities
- Produces impeccable documentation relative to subject at hand
- Strong understanding and experience in the following: Active Directory, Microsoft Azure, VMWare, BitDefender, Palo Alto Firewall, and Office 365
- Provides excellent customer service without regard to the nature of client's identity
Timeline
System Administrator
Sullivan Family Of Companies
10.2021 - Current
Help Desk Analyst
Decision Research Corporation
02.2020 - 10.2021
IT Operations Specialist
Decision Research Corporation
07.2019 - 02.2020
Technical Support
Hawaii Information Service
04.2018 - 07.2019
Bachelor of Arts - Information And Computer Sciences
University of Hawaii At Manoa
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