Kery Aleman
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Lead
Huhtamaki
Goodyear, AZ
10.2020 - 02.2024
- As a lead I'm responsible to verify all materials are correct for the shop order we are running for the day
- On both cup and lid line.I also LPN
- I make sure everything is running well, if the machine goes down for any reason I let the night shift supervisor know the reason for the machine being down.I communicate through out the night by phone with both manager and supervisors
- I have trained new on coming employees
- I'm also in contact with thermoforming maintenance when something is wrong and maintenance needs to be involved.
Security
G4S Secure Solutions
Phoenix
10.2019 - 08.2020
- Implemented and managed site security plans based on established policies.
- Enhanced lobby security by implementing strict visitor management procedures.
- Monitored employee activities, confirming compliance with security regulations.
- Enhanced building security by vigilantly monitoring entrance and exit points.
Customer Service Representative
McKesson
Scottsdale, AZ
12.2018 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Repair and Overhaul Technician
Zodiac Aerospace
Carson
01.2018 - 10.2018
- Run Acceptance Test Procedures (ATP) to ensure that the Vacuum Generators are in working order after repair is performed
- Proactively work with the supplier to monitor all parts to support on-time deliveries to our aerospace customers
- Identifying risks and development of recovery plans to bring shipments back in line with customer requirements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Bag Runner
G2 Secure Staff
Los Angeles
12.2010 - 12.2017
- Checked boarding passes and directed passengers to security and gate area
- Supported various departments within the airport as needed, demonstrating flexibility and adaptability in diverse roles.
- Handled fragile items with care, reducing instances of damaged luggage and ensuring customer satisfaction.
- Assisted in maintaining a safe work environment through adherence to safety protocols and regular equipment inspections.
- Lifted bags 50 pounds and over and placed them on the belt for TSA for prescreening
- Assisted customers by letting them know where to find their locations, gate, baggage claims, and terminals
- Assisted in dispatch by notifying when a passenger needed wheelchair assistance.
Education
Aviation Mechanic -
Spartan College Of Aeronautics and Technology
09.2018
High School Diploma -
Morningside High School
06.2008
Skills
- Ability to work in a fast-paced environment
- Excellent communication skills focused on customer service
- Leadership skills developed through work experience working as a Team Lead
- Decision-Making
- Microsoft Office
Timeline
Lead
Huhtamaki
10.2020 - 02.2024
Security
G4S Secure Solutions
10.2019 - 08.2020
Customer Service Representative
McKesson
12.2018 - 02.2019
Repair and Overhaul Technician
Zodiac Aerospace
01.2018 - 10.2018
Bag Runner
G2 Secure Staff
12.2010 - 12.2017
Aviation Mechanic -
Spartan College Of Aeronautics and Technology
High School Diploma -
Morningside High School