Keryn Gullett
Cleveland,OH
Summary
Dynamic Mortgage Loan Processor with extensive experience at Crosscountry Mortgage Inc, excelling in loan application management and client communication. Proven track record of enhancing team efficiency and reducing processing errors. Skilled in regulatory compliance and problem-solving, delivering exceptional customer service while ensuring timely closings and accurate documentation.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Processor
Crosscountry Mortgage Inc
Cleveland, OH
04.2018 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Set up and completed loan submission packages.
- Boosted team efficiency by training new Mortgage Loan Processors on company policies, procedures, and software systems.
- Improved processing timelines, diligently tracking each loan's progress and identifying bottlenecks.
- Increased team productivity, sharing best practices and insights from complex loan processing scenarios.
- Maintained high level of customer satisfaction by providing detailed explanations of loan terms and answering inquiries promptly.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Reviewed and validated details of loan applications and closing documentation.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
Education
Liberal Arts -
Cuyahoga Community College
Cleveland, OHSkills
- Processing procedures
- Pipeline management
- Document review
- Appraisal review
- Financial document review
- File management
- Title examination
- Loan closing procedures
- Loan processing expertise
- Verifying information
- Data entry
- Customer communication
- Employment verification
- Customer service
- Problem-solving
- Credit verification
- Regulatory compliance
- Decision-making
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Information verification
Timeline
Mortgage Loan Processor
Crosscountry Mortgage Inc
04.2018 - Current
Liberal Arts -
Cuyahoga Community College