Kes Miller
El Monte,CA
Summary
Organized Team Leader with experience in high pressure event and catering environments. Effective creator of service structures with thoughtful team coordination. Successful in building strong relationships and achieving positive customer satisfaction. Can follow through an event from start to finish while managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lead Captain
Premier Staffing Agency
04.2022 - Current
- Check-in teams of 5-30 employees as they arrive, and ensure that each team member is meeting proper standards of dress code and is clocking in on time.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Coordinated with various vendors to establish necessary supplies for events such as private parties, weddings, movie premieres, etc.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Provide assistance to any individual that needs extra direction or help with the task at hand.
- Served and assisted dinners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Shift Lead
Papa John's Pizza
09.2016 - 05.2020
- Kept employees operating productively and working on task to meet business and customer needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Trained and mentored new employees to maximize team performance.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Bachelor of Arts - Studio Arts
California State University - Los Angeles
Los Angeles, CA05.2022
Skills
- Operational Planning
- Service Quality
- Customer Satisfaction
- Loading and Unloading Trucks
- Safety Meetings
- Workflow Schedules
- Strategic Decision-Making
- Performance Monitoring
Timeline
Lead Captain
Premier Staffing Agency
04.2022 - Current
Shift Lead
Papa John's Pizza
09.2016 - 05.2020
Bachelor of Arts - Studio Arts
California State University - Los Angeles
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