ALASSANE DIA
Philadelphia,PA
Summary
Supervised teams of 25+ employees to organize staffing plans, maintain service timelines, resolve operational challenges, and deliver consistent client service in fast-paced event environments. Recognized for strong communication, accountability, attention to detail, and a
hands-on leadership approach focused on operational excellence and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Captain
Try Hungry
Philadelphia, PA
02.2023 - Current
- Supervise delivery operations, coordinate drivers, monitor service progress, resolve delivery issues, and maintain service standards.
- Supervised daily operations to ensure optimal service delivery and team performance.
- Developed and implemented training programs to enhance team skills and efficiency.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned and executed promotions and special events in close collaboration with management.
Lead Captain
Constellation Culinary Group
Philadelphia, PA
09.2021 - Current
- Lead event operations from setup through completion, supervise teams of 25+ staff, manage schedules, train employees, coordinate service timelines, resolve operational issues, prepare reports, and maintain high hospitality standards.
- Streamlined workflow processes, reducing service times and improving customer satisfaction.
- Coordinated logistics for food deliveries, ensuring timely arrival and quality standards maintained.
Cashier / Chef / Delivery Driver
Mr. Hook Fish & Chicken
Philadelphia, PA
05.2019 - Current
- Support restaurant operations including cashier duties, food preparation, customer service, and delivery execution.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Computer Science
Community College of Philadelphia (CCP)
Philadelphia, PAHigh School Diploma -
FLC
Philadelphia, PASkills
- Delivered successful events through strong leadership and precise coordination
- Enhanced crew resource management, leading to improved operational efficiency
- Achieved smooth operations by implementing effective time management strategies
- Contributed to food preparation processes, ensuring high standards
- Maintained rigorous food safety standards, protecting customer health
- Integrated nutritional knowledge into menu planning for balanced offerings
- Exhibited professionalism in all interactions, building strong relationships
- Demonstrated exceptional time management abilities, improving workflow
- Utilized data entry software to increase accuracy in record management
- Coordinated schedules to optimize team productivity
- Managed food production effectively, resulting in quality output
- Elevated food plating and presentation, enhancing customer experience
- Consistently maintained professionalism, fostering trust among stakeholders
- Achieved food safety compliance, minimizing risks
- Executed multitasking effectively, adapting to changing demands
- Promoted teamwork and collaboration, driving project success
- Fluent in five languages, enhancing communication capabilities
AWARDS
Employee of the Month - 5-Time Recipient
Timeline
Lead Captain
Try Hungry
02.2023 - Current
Lead Captain
Constellation Culinary Group
09.2021 - Current
Cashier / Chef / Delivery Driver
Mr. Hook Fish & Chicken
05.2019 - Current
Computer Science
Community College of Philadelphia (CCP)
High School Diploma -
FLC