KESEAN NORRIS
Conshohocken
Summary
Dedicated mental health professional with over 10 years of experience in diverse settings, including critical care and emergency environments. Strong background in nursing leadership complements extensive work as a Child Abuse/Neglect Investigator with the Department of Children and Families, focusing on child protection and institutional abuse. Committed to delivering high-quality patient care while enhancing operational efficiency, with proven expertise in team collaboration, staff development, and resource management. Recognized for adaptability and a results-driven approach in dynamic healthcare settings, alongside proficiency in clinical skills, patient advocacy, and regulatory compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nurse Manager
Capital Health Regional Medical Center
Trenton, NJ
09.2024 - Current
- Led nursing team in delivering high-quality patient care and ensuring adherence to clinical protocols.
- Developed and implemented staff training programs to enhance clinical skills and improve patient outcomes.
- Managed budgeting and resource allocation to optimize departmental efficiency and reduce operational costs.
- Collaborated with interdisciplinary teams to streamline workflows and enhance communication among healthcare providers.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Baylor Nurse Manager
Fairmount Behavioral Health System
Philadelphia, PA
04.2024 - Current
- Oversaw nursing staff performance, ensuring adherence to clinical guidelines and patient care standards.
- Developed and implemented training programs to enhance team skills and improve patient outcomes.
- Streamlined patient admission processes, reducing wait times and increasing overall satisfaction.
- Collaborated with interdisciplinary teams to coordinate comprehensive care plans for patients.
- Mentored junior nurses, fostering professional development and improving retention rates within the department.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Nursing Supervisor
Northbrook Behavioral Health Hospital
Blackwood, NJ
05.2023 - 05.2024
- Supervised nursing staff to ensure adherence to clinical protocols and best practices.
- Coordinated patient care activities, enhancing communication among interdisciplinary teams.
- Implemented training programs for new nurses, fostering professional development and competency.
- Evaluated and improved patient care processes, increasing overall efficiency within the department.
- Led quality improvement initiatives, driving enhancements in patient outcomes and satisfaction scores.
- Managed staffing schedules to optimize resource allocation and maintain adequate coverage levels.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Provided direct nursing care to patients when personnel was short-staffed.
Emergency Room RN
RWJBH Community Medical Center
Toms River, NJ
01.2023 - 01.2024
- Deliver patient-centered care in a 90-bed hospital with a 1:6 ratio.
- Collaborated with various ER professionals to ensure effective patient care.
- Applied expertise in prompt patient condition assessment on patient arrival at the ER during initial phases of acute illness or trauma.
- Monitored ER patients, including alerting physicians or charge nurses to changes in patient status, communicating with patients and their family members in a variety of traumatic situations.
- Performed medical procedures, such as EKG, venipuncture, cardiac monitoring, taking vital signs, urinalysis, UCG testing, or administering medications
Crisis Screener - RN
Capital Health Systems
Trenton, NJ
08.2022 - 06.2023
- Coordinate with Medical Professionals at hospital and develop appropriate plan for clients who present with suicidal ideation, substance abuse and/or mental health.
- Monitor 24-hour call crisis center and provide support to those that call.
- Engaging with formal/informal supports to ensure client has appropriate follow up upon discharge.
- Obtain preauthorization from insurance companies when inpatient is necessary.
- Perform face to face level of comprehensive assessments utilizing the DSM 5 for diagnosis.
- Process applications for involuntary commitment and arrange emergency psychiatric evaluations, as needed.
- Utilize Tele-Psychiatry to consult with Psychiatrists or Psychiatric Nurse Practitioners.
Critical Care Tech- Float
Cooper University Hospital
Camden, NJ
09.2021 - 07.2022
- Assist the RN in providing direct, indirect and non-patient care responsibilities
- Assists patients in dressing/undressing, bathing, or eating.
- Performs EKG’s
- Perform technical duties as directed by RN such as phlebotomy, vital signs, point of care testing, foley catheter care.
- Attend staff meetings when available for document review of staff meeting minutes.
Group Home Manager
Center for Family Services
Glassboro, NJ
09.2020 - 10.2021
- Oversee the operations of a male adolescent group home
- Reviews and monitor program data collection
- Monitor all client medical chart with RN
- Maintains inventory of resident clothing needs
- Conduct staff meeting and trainings
- Transport residents to various destinations as directed
- Give medications as prescribed by medical provider
Emergency Room and Mental Health Technician
Inspira Hospital
Woodbury, NJ
03.2020 - 09.2021
- Assist clients with ADL’s
- Model appropriate behavior and keep a therapeutic milieu
- Room checks to ensure safety of the unit.
- Crisis de-escalation techniques used when required
- Run therapeutic groups that teaches positive coping skills and address long term/short term goals.
- Electrocardiogram technician
- Obtain vital signs and document
Crisis Worker
Lenape Valley Foundation
Bristol, PA
12.2017 - 12.2019
- Coordinate with Medical Staff at hospital and develop appropriate plan for patient who present at the ED with suicidal ideation, substance abuse or another crisis.
- Monitor a 24-hour crisis center and provide support to those that call/
- Engaging with informal/formal supports to ensure client has appropriate follow up upon discharge
- Obtain pre-authorization from insurance companies when inpatient is necessary.
- Biopsychosocial assessment completed on every patient to identify current need and appropriate level of service.
Family Service Specialist
Department of Children and Family
Trenton, NJ
06.2013 - 12.2019
- Conducts initial compound investigations that may be critical situations or sexual abuse.
- Conducts child welfare assessment within required timeframes.
- Collects evidence of abuse and neglect, takes pictures, retrieves medical reports, and other
- Documentation to determine equitable findings.
- Partners with local police or prosecutor’s office when necessary.
- Identifies family strengths, supports, and community resources to support the family’s needs.
- Prepares and documents investigations to be reviewed for supervisor approval.
- Participates and promotes training opportunities that enhances social welfare practices.
- Represents the Division of Child protection and Permanency with community stakeholders (i.e., Schools, hospitals, pediatricians, community agencies).
- Provides families with problem solving techniques to support any challenges faced within the family unit.
- Provides families with information to support them with mental health, medical, vocational, educational, and residential services.
- Engages and works with families who struggle with mental health, substance use, anger management, domestic violence, trauma and connects them to evidence base services.
- Provides testimony and documentation to family and juvenile courts.
- Documents legal complaints for court review and provides testimony under oath.
- Completes home visits with families as required by policy.
- Facilitates family team meeting as per case practice model with families.
- Prepares and facilitates parent child visits as well as sibling visitation to ensure that the family remains connected and motivated to achieve reunification.
- Specialized unit that assessed selected cases for either services or closure
- Assisted supervisory staff in developing, coordinating, and facilitating social programs using sophisticated social work skills including analysis
- Advocated for families to ensure that they received appropriate services to address mental health and family stressors.
- Assessed group work, and/or individualized therapeutic interaction with clients.
- Provided direct services to a high-risk caseload requiring intensive intervention.
- All other duties
Residential Counselor
Oaks Integrated Care
Mount Laurel, NJ
03.2016 - 12.2017
- Assist with daily living skills which included washing and changing diapers.
- Administer all medications as prescribed by APN or Psychiatrist
- Provide meal as prescribed by Nutritionist
- De-escalate techniques utilized.
- Document activities done on shift and any unusual incidents.
Therapeutic Staff Support
Intercultural Family Services
Philadelphia, PA
04.2012 - 05.2013
- Model treatment behavior as established in treatment plan.
- Provide specific interventions in the home, school, or community settings as outlined in the treatment plan.
- Document progress made by the Consumer.
Residential Counselor
Children’s Aid and Family Services
Paramus, NJ
06.2010 - 02.2012
- Actively supervise and interact with group of youth in daily activities according to structured daily schedule
- Intervene with youth in milieu as needed to encourage healthy, adaptive behavior.
- Establish clear expectations and model positive behavior
- Administer prescribed medication and completed required documentation.
Education
Master of Science - Nursing
Montclair State University
01.2022
Bachelor of Science - Psychology
University of Valley Forge
01.2011
Skills
- Staff supervision
- Critical thinking
- Quality improvement
- Department management
- Emergency response
- Task delegation
- Care monitoring
- Treatment Planning
- Multitasking and organization
Certification
- RN | Registered Nurse NJ 26NR24637900
- BLS | Basic Life Support Expiration date: 2024
- ACLS| Advanced Cardio Life Support Expiration: 2025
- MH Screener T-5592
Timeline
Nurse Manager
Capital Health Regional Medical Center
09.2024 - Current
Baylor Nurse Manager
Fairmount Behavioral Health System
04.2024 - Current
Nursing Supervisor
Northbrook Behavioral Health Hospital
05.2023 - 05.2024
Emergency Room RN
RWJBH Community Medical Center
01.2023 - 01.2024
Crisis Screener - RN
Capital Health Systems
08.2022 - 06.2023
Critical Care Tech- Float
Cooper University Hospital
09.2021 - 07.2022
Group Home Manager
Center for Family Services
09.2020 - 10.2021
Emergency Room and Mental Health Technician
Inspira Hospital
03.2020 - 09.2021
Crisis Worker
Lenape Valley Foundation
12.2017 - 12.2019
Residential Counselor
Oaks Integrated Care
03.2016 - 12.2017
Family Service Specialist
Department of Children and Family
06.2013 - 12.2019
Therapeutic Staff Support
Intercultural Family Services
04.2012 - 05.2013
Residential Counselor
Children’s Aid and Family Services
06.2010 - 02.2012
Bachelor of Science - Psychology
University of Valley Forge
Master of Science - Nursing
Montclair State University