Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Keseana Gaither

Atlanta,GA

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Glenwood Healthcare & Rehab
Decatur, GA
09.2024 - 10.2025

Ensuring that each client is well taken care of (bath, dressing etc.) and safe.

Customer Service Representative

Transworld Systems Inc.
Decatur, GA
01.2024 - 08.2024

Taking payments for Ga south gas company.

Explaining any questions and issues customer have about their profile or payment.

Customer Service Representative

Exela Technologies
Norcross, GA
04.2022 - 12.2023
  • Inbound calls
  • Issuing reward cards for healthcare insurance companies

Call Center Agent

SPH Analytics
Duluth, GA
10.2019 - 04.2022
  • Inbound calls asking survey questions about the customer's health insurance
  • Editing & updating customers profile.
  • Issuing rewards ( delivering gift card )

Customer Service Representative

TTEC
Duluth, GA
12.2016 - 10.2019
  • Inbound calls
  • Returning merchandise and Escalations
  • Billing and Payment

Education

General educational development - undefined

Georgia Piedmont Technical College
Clarkston, GA
03.2024

Skills

  • Customer Service (2 years)
  • Microsoft Word
  • Problem-solving
  • Reliability
  • Typing (4 years)
  • Quality assurance
  • Customer support
  • Multi-line phone systems
  • Computer skills
  • English
  • Care plans
  • Caregiving
  • Senior care
  • Home care
  • Customer service

Certification

  • CNA
  • October 2024 to October 2026
  • Monitor patient vital signs and report abnormalities to nursing staff promptly.
  • Assist in patient care using advanced monitoring and diagnostic equipment.
  • Contribute to patient care plans by providing insightful observations and feedback.

Additional Information

  • Fast Learner
  • Hardworking
  • Team player and Independent worker
  • Organized

Timeline

Certified Nursing Assistant

Glenwood Healthcare & Rehab
09.2024 - 10.2025

Customer Service Representative

Transworld Systems Inc.
01.2024 - 08.2024

Customer Service Representative

Exela Technologies
04.2022 - 12.2023

Call Center Agent

SPH Analytics
10.2019 - 04.2022

Customer Service Representative

TTEC
12.2016 - 10.2019

General educational development - undefined

Georgia Piedmont Technical College
Keseana Gaither