Kesha Cruz
Gadsden,AL
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
6
6
years of professional experience
Work History
Sanitation Worker
Tyson Foods
09.2021 - Current
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Walmart
03.2018 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Gadsden City High School
Gadsden, ALSkills
- Sanitation Regulations
- Chemical Handling
- Hazardous Materials Handling
- Customer Service
- Problem-solving abilities
- Active Listening
- Industrial Cleaning
- Critical Thinking
- Heavy Lifting
- Safety Monitoring
- Public health knowledge
- Data Entry
- Problem Resolution
- Money handling abilities
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Sanitation Worker
Tyson Foods
09.2021 - Current
Customer Service Representative
Walmart
03.2018 - 08.2021
Gadsden City High School
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