Kesha Hammons
Summary
Experienced healthcare and patient support professional with over 20+ years of progressive experience in behavioral health services, patient care operations, urgent care environments, and care coordination. Proven ability to deliver patient-centered, trauma-informed care in fast-paced clinical settings while maintaining accuracy, efficiency, and compassion.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Behavioral Health Specialist
Carestaff
Atlanta
11.2024 - Current
- Suicide risk awareness and safety monitoring
- Self-harm risk identification and prevention support
- Behavioral escalation recognition
- Performed thorough evaluations to understand client needs and create personalized treatment strategies.
- Assisted in individual and group therapy sessions to enhance mental health awareness.
- Tracked client development and modified interventions based on observed behaviors.
- Executed assessments to determine client requirements and design customized treatment approaches.
- Improved client outcomes through application of evidence-based methods and personalized interventions.
Travel Behavioral Health Specialists
Aura Staffing
08.2020 - 11.2024
- Monitored patient behaviors to ensure safety, effectively relaying any changes in condition to clinical staff for timely intervention.
- Coordinated efforts with diverse healthcare professionals, including nurses, social workers, therapists, and physicians, to optimize individualized treatment plans.
- Performed comprehensive behavioral observations to ensure accurate documentation of patient progress incidents and treatment-related information in electronic health records (EHR).
- Traveled to various healthcare facilities to provide staffing support, ensuring continuity of care and operational efficiency.
- Navigated diverse healthcare environments and organizational procedures to ensure high-quality patient care.
- Provided patient stabilization support in acute care environments to ensure safety and well-being.
- Collaborated with clinical teams to enhance communication and coordination in patient care.
- Achieved certification in CPR, BLS, and AHA to ensure preparedness for emergency situations.
- Therapeutic Milieu counseling support
- Utilized crisis intervention and de-escalation techniques, certified by CPI, to manage challenging situations.
Patient Care Technician
Care Now
Hurst
08.2019 - 03.2020
- Verified insurance eligibility for patients.
- Assisted in collecting patient demographics.
- Maintained accurate electronic medical records for efficient care and billing.
- Coordinated communication between patients, providers, and clinical staff to support seamless patient flow and positive healthcare experiences.
- Scheduled appointments for patients.
- Assisted patients with inquiries regarding services.
- Provided information on treatment plans and follow-up care.
- Processed patient payments, explained financial responsibilities, and maintained accuracy in cash handling and payment transactions.
- Assisted with patient intake procedures, including obtaining medical histories, updating records, and ensuring required documentation was completed.
Education
Associate of Science -
University of Arkansas Community College At Morrilton
Arkansas City, AR 08.2009 - 06.2011
High School Diploma -
Conway High School
ConwaySkills
- Suicide risk management
- Self-harm prevention
- Crisis Intervention
- De-escalation
- Behavioral escalation recognition
- Acute patient stabilization
- Collaboration with Clinical Teams
- Milieu therapy support
- CPR
- BLS
- AHA Certified
- CPI Certified
Certification
- First Aid/CPR Certified
- LPC - Licensed Professional Counselor
Timeline
Behavioral Health Specialist
Carestaff
11.2024 - Current
Travel Behavioral Health Specialists
Aura Staffing
08.2020 - 11.2024
Patient Care Technician
Care Now
08.2019 - 03.2020
Associate of Science -
University of Arkansas Community College At Morrilton
08.2009 - 06.2011
High School Diploma -
Conway High School