Veronica Welch
Bakersfield,CA
Summary
Professional Event Coordinator with a passion for Culinary Arts and Hospitality.
Behavioral health professional prepared to deliver impactful results through strong therapeutic techniques and client assessments. Specializes in developing individualized treatment plans, crisis intervention, and case management. Strong focus on team collaboration and adaptability to changing needs, ensuring reliable and effective outcomes. Skilled in communication, empathy, and problem-solving, valued traits in behavioral health settings.
Overview
34
34
years of professional experience
Work History
Behavioral Health Specialist
Psychiatric Wellness Center
Bakersfield, CA
11.2025 - Current
- Developed and implemented individualized treatment plans based on patients' needs and progress.
- Conducted comprehensive assessments to identify mental health issues and create supportive interventions.
- Facilitated group therapy sessions, promoting peer support and effective communication among participants.
- Collaborated with multidisciplinary teams to ensure holistic care for patients in crisis situations.
- Monitored patient progress and adjusted treatment plans as necessary to enhance recovery outcomes.
- Advocated for patients' rights and provided resources to empower them in their treatment journey.
- Led community outreach initiatives to raise awareness of mental health services available at the center.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Created progress reports, assessments and charting within required timeframes.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Identified appropriate treatment resources and recommended patients for these services.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
- Advocated on behalf of clients with external stakeholders such as insurance companies and social service agencies, facilitating access to necessary treatments and resources.
- Collaborated with multidisciplinary teams for comprehensive care, resulting in improved treatment planning and coordination.
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance clinical skills.
- Coordinated discharge planning processes to ensure seamless transitions for clients exiting the program and returning to the community.
- Developed personalized treatment plans focusing on each client''s unique situation and goals, leading to better therapeutic results.
- Supported clients in navigating community resources when necessary, connecting them with appropriate services for further assistance.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Stayed current on mental health research to follow new developments and research in mental health field.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Case Manager / Support Housing Specialist
Flood Ministries
Bakersfield, CA
07.2021 - 11.2025
- Facilitated client assessments to identify needs and develop personalized service plans.
- Coordinated resources and support services for individuals experiencing homelessness.
- Monitored client progress, adjusting care strategies to ensure effective outcomes.
- Collaborated with community organizations to enhance service delivery and resource availability.
- Advocated for clients' rights, ensuring access to essential services and support systems.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Reduced client wait times for service access by optimizing internal referral processes.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
Event Executive
Perfect Ocassions
09.1992 - 09.2020
- Event and Special Occasions, design consulting, and responsible for all aspects of business, finance, including, development, branding and vendor relationships. All site tours of venues and locations. Hiring of all Staff, liaison between client and chef, full day or half day coordination. Communicating and Executing the perfect event
Paid Externship/ Instructor-Mentor
Cafe 1600
01.2017 - 06.2017
- Served as a mentor/ instructor for a culinary school overseeing front of the house operations, serving the public, food preparation, operating the POS system for orders, food delivery and customer service. Assist with back of the house operations, supply management, kitchen maintenance, and bakery. Mentored all new students with passion and desire for hospitality.
Education
Culinary Arts
BAS Culinary School
01-2018
Bachelor of Science - Psychology / Addictions
Purdue Global University
Online06-2028
Skills
- Sales/ Catering Manager Four Points
- Catering Assistant for Crystal Catering
- Kitchen Executive for Wonder Window
- Bridal shows/ Expos
- Supervisory / Management
- Discussing Contracts/ Price points
- Proficient in Product knowledge
- Vendor Relations & Staffing detail
- Behavioral treatment services
- Discharge planning
- Suicide risk assessment
- Outreach programs
- Anxiety management
- Mental health assessment
- Assessment reports and other documentation
- Relapse prevention
- Medication management
- Motivational interviewing
- Group counseling
- Behavioral health
- Support services
- Case management
- Patient intakes
- Referrals
- Effective communication
- Excellent communication
- Multitasking
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Health Specialist
Psychiatric Wellness Center
11.2025 - Current
Case Manager / Support Housing Specialist
Flood Ministries
07.2021 - 11.2025
Paid Externship/ Instructor-Mentor
Cafe 1600
01.2017 - 06.2017
Event Executive
Perfect Ocassions
09.1992 - 09.2020
Culinary Arts
BAS Culinary School
Bachelor of Science - Psychology / Addictions
Purdue Global University