Kesha Patel
Summary
Results-oriented administrative professional with extensive expertise in healthcare administration. Proven track record of optimizing operational processes and ensuring compliance with industry standards. Dedicated to fostering collaborative team environments and achieving organizational goals through adaptability and reliability. Aiming to leverage skills and experience to drive success in a dynamic healthcare setting.
Overview
5
5
years of professional experience
Work History
Administrative Resident – Department of Radiation Oncology
Penn Medicine
05.2025 - Current
- Collaborate with department leadership on strategic initiatives focused on enhancing oncology service line performance.
- Conduct time studies and process mapping to identify workflow inefficiencies in outpatient radiation therapy scheduling.
- Assist with development and implementation of quality improvement projects related to patient access, satisfaction, and clinical operations.
- Analyze and present data on patient throughput, staff utilization, and departmental KPIs to support evidence-based decision-making.
- Participate in high-level meetings with department chairs and executives, contributing insights to support continuous performance improvement.
Administrative Assistant – Procedure Department
Geisinger Gastroenterology & Women's Health
07.2023 - Current
- Manage daily front-desk operations, including patient check-in/check-out, appointment scheduling, insurance verification, and co-pay collections.
- Serve as primary liaison between physicians and patients to ensure smooth procedural scheduling and patient education on pre/post-care.
- Maintain accurate medical records using EPIC system and perform data entry for billing, diagnostic codes, and patient demographics.
- Coordinate with multiple departments to resolve patient issues related to referrals, prior authorizations, and insurance eligibility.
- Lead improvements in patient communication workflows that reduced appointment wait time and improved satisfaction scores.
Administrative Intern – Executive & Program Operations
Friendship House
05.2024 - 08.2024
- Assisted CEO and executive team with calendar management, meeting preparation, and administrative planning for strategic initiatives.
- Coordinated internal documentation related to re-licensing processes, including quality reviews and compliance documentation.
- Managed logistics and communication for partnerships with local nonprofit organizations to enhance community service delivery.
- Created onboarding materials and process flowcharts to improve orientation experience for new hires across multiple departments.
- Supported finance department in reconciling invoices, managing petty cash logs, and tracking departmental expenses for monthly reports.
Administrative Intern – Human Resources Department
The Advocacy Alliance
05.2024 - 07.2024
- Supported recruitment and onboarding processes for behavioral health and administrative staff, including job posting, screening, and new hire orientation.
- Worked with HR leadership on developing and organizing training modules for compliance, patient confidentiality, and professional development.
- Maintained sensitive personnel files and ensured documentation aligned with Medicaid and CMS audit requirements.
- Co-led a Community Health Needs Assessment (CHNA) project by collecting and analyzing data on behavioral health access in underserved populations.
- Assisted in coordinating mental health outreach events and therapeutic programs to expand community impact.
Laboratory Medicine Assistant / Team Lead
Geisinger Community Medical Center
04.2022 - 12.2023
- Prepared blood and specimen samples for clinical and diagnostic testing following CLIA/CAP standards.
- Conducted inventory control and maintained compliance with all biohazard and laboratory safety regulations.
- Led a team of 4 lab assistants to optimize specimen handling efficiency and improve turnaround times for critical test results.
- Participated in interdepartmental meetings to discuss case escalations, quality concerns, and workflow coordination.
- Documented and reported QA/QC incidents and participated in audits that upheld hospital accreditation standards.
Research Assistant – Cognitive Psychology Project
Penn State Scranton
08.2021 - 12.2021
- Co-designed and executed a study on the effect of mindfulness-based techniques on anxiety in undergraduate students.
- Conducted literature reviews, administered pre- and post-intervention surveys, and managed IRB documentation.
- Utilized SPSS to analyze survey data and assess statistical significance of intervention outcomes.
- Contributed to academic writing and presentation of findings in departmental research symposium.
Team Lead – Marketing & Sales Department
STAPLES
05.2020 - 12.2021
- Supervised and motivated a team in the printing and marketing department to achieve monthly sales goals.
- Handled high-volume customer requests for customized marketing materials and logistics management for delivery.
- Oversaw inventory and equipment maintenance while ensuring efficient service delivery and customer satisfaction.
- Analyzed store performance data to enhance marketing strategies and department operations.
Education
Master of Health Administration -
University of Scranton
Scranton, PA05.2025
Bachelor of Science - Psychology
Penn State University
Scranton, PA12.2021
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- EPIC Electronic Health Record System
- Smartsheet Project Management Tool
- SPSS Statistical Software
- A3 Tools, Project Charters
- Time Management & Organizational Efficiency
- Data Analysis & Process Improvement
- Communication (Written & Oral)
- Leadership, Strategic Thinking, and Team Coordination
- Patient safety
- Decision-making
Awards
CITI Program: Social & Behavioral Research Investigator – Feb 2024, RCR (Responsible Conduct of Research) Training – Feb 2024, Outstanding Academic Award – Jan 2021, Century Club Nurses Scholarship – Aug 2018
Affiliations
- - President, Psychology Club – Penn State Scranton (Aug 2019 – May 2021) - Vice President, International Student Association (ISA) (Aug 2021 – May 2021) - Member, American College of Healthcare Executives (ACHE) (Aug 2023 – Present)
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Administrative Resident – Department of Radiation Oncology
Penn Medicine
05.2025 - Current
Administrative Intern – Executive & Program Operations
Friendship House
05.2024 - 08.2024
Administrative Intern – Human Resources Department
The Advocacy Alliance
05.2024 - 07.2024
Administrative Assistant – Procedure Department
Geisinger Gastroenterology & Women's Health
07.2023 - Current
Laboratory Medicine Assistant / Team Lead
Geisinger Community Medical Center
04.2022 - 12.2023
Research Assistant – Cognitive Psychology Project
Penn State Scranton
08.2021 - 12.2021
Team Lead – Marketing & Sales Department
STAPLES
05.2020 - 12.2021
Bachelor of Science - Psychology
Penn State University
Master of Health Administration -
University of Scranton
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