Natysha Jacobs
Houston,TX
Summary
Forward-thinking operational leader with 10+ years guiding complex, multi-site organizations through growth, restructuring, and cultural transformation. Known for building inclusive, high-performing teams; optimizing systems; leading change; and aligning people, processes, and strategy. Adept at managing large-scale operations, government-funded programs, and cross-functional initiatives. Brings a leadership style rooted in equity, communication, trust, and human-centered design. Seeking roles in operations, organizational development, consulting, culture/people leadership, program direction, or mission-driven management.
Overview
15
15
years of professional experience
Work History
Senior Practice Manager (Multi-Site Operations Lead)
Penn Medicine
Philadelphia, PA
01.2023 - Current
- Lead organizational operations for a high-volume, multi-location division, overseeing people, systems, strategy, and execution across diverse teams and service lines.
- Direct leadership of 15+ employees across multiple locations, improving communication, trust, and collaboration.
- Designed and executed operational frameworks that enhanced efficiency, employee engagement, and retention.
- Guided resource planning, annual budgets, and performance metrics aligned with organizational goals.
- Spearheaded new program launches and specialty service expansions by coordinating cross-functional teams.
- Implemented scheduling and workflow improvements that strengthened customer experience and productivity.
Medical Practice Manager (Operations & Culture Transformation)
Project HOME
Philadelphia, PA
01.2020 - 01.2023
- Led culture change initiatives improving morale, communication, and team cohesion.
- Developed onboarding and training programs to increase role clarity and consistency.
- Collaborated with finance to manage budgets, KPIs, and impact reporting.
- Strengthened operational processes supporting mission-driven outcomes.
Practice Manager (Operations & Program Growth)
Einstein Medical Center
Philadelphia, PA
01.2016 - 01.2020
- Directed multiple service expansions from concept to launch.
- Improved workflows in scheduling, documentation, and service delivery.
- Served as primary escalation point for customer concerns, demonstrating empathy and effective problem-solving.
Patient Services Supervisor (People Leadership)
Einstein Women's Health
Philadelphia, PA
01.2011 - 01.2017
- Led frontline teams to deliver strong customer service and operational efficiency.
- Managed administrative processes, quality standards, and compliance.
- Strengthened follow-up processes ensuring continuity of service.
Education
Master of Science - Health Administration
Immaculata University
01.2026
Associate of Science - Health Management
Immaculata University
Skills
- Organizational Culture & Change Management
- Strategic & Operational Leadership
- People & Talent Development
- Program Design & Expansion
- Cross-Functional Collaboration
- Performance Improvement & Efficiency
- Stakeholder, Partner & Board Engagement
- Budgeting, Resource Allocation & Compliance
- Crisis Management & Adaptive Leadership
- Data-Informed Decision-Making
Timeline
Senior Practice Manager (Multi-Site Operations Lead)
Penn Medicine
01.2023 - Current
Medical Practice Manager (Operations & Culture Transformation)
Project HOME
01.2020 - 01.2023
Practice Manager (Operations & Program Growth)
Einstein Medical Center
01.2016 - 01.2020
Patient Services Supervisor (People Leadership)
Einstein Women's Health
01.2011 - 01.2017
Master of Science - Health Administration
Immaculata University
Associate of Science - Health Management
Immaculata University