Summary
Overview
Work History
Education
Skills
Timeline
Generic
Natysha Jacobs

Natysha Jacobs

Philadelphia

Summary

Visionary and compassionate operational leader with 10+ years of progressive experience in healthcare administration, strategic operations, and team leadership. Proven ability to guide complex, multi-site organizations through growth, change, and cultural transformation while maintaining a people-first, mission-driven focus. Adept at navigating government contracts, compliance requirements, and funding streams, including Medicaid and HUD-related processes. Known for bridging diverse worlds—aligning the needs of vulnerable populations, frontline staff, and executive stakeholders—with a leadership style grounded in trust, equity, and radical compassion.


Overview

15
15
years of professional experience

Work History

Senior Practice Manager

Penn Medicine
03.2023 - Current
  • Leads strategic operational management for a high-volume, multi-location specialty practice with 20,000+ annual visits, overseeing 15+ staff directly and indirectly. Provide administrative, financial, regulatory, and human resources leadership to ensure operational excellence and patient-centered care.
  • Oversee large scale budgets, aligning resources with strategic goals while meeting productivity, quality, and compliance benchmarks.
  • Build collaborative work cultures by fostering trust, transparency, and interdepartmental engagement, leading to measurable improvements in employee satisfaction and retention.
  • Manage 15+ clinical and administrative staff across several locations with varying levels of service line complexity.
  • Lead operational planning, template optimization, physician scheduling, and access strategy initiatives.
  • Serve as liaison to hospital executives, faculty leadership, and external stakeholders to advance organizational priorities and strengthen community partnerships.
  • Spearhead the development of specialized clinics, including neurology and TBI research initiatives, with a focus on equitable access to care.

Medical Practice Manager

Project Home
03.2020 - 03.2023
  • Led culture change initiatives to improve communication and morale in previously fragmented teams.
  • Developed training and onboarding programs for staff to support consistent, high-quality care delivery.
  • Partnered with finance to develop and monitor practice budgets, KPIs, and patient satisfaction goals.
  • As a partner with the Budget Manager and Accounting Manager, helps ensure that the organization's financial systems, budgets, and management reporting processes are built and managed to support the organization's growth and properly reflect its evolving impact model

Practice Manager

Einstein Medical Center
03.2016 - 03.2020
  • Led multiple service expansions from concept through launch, improving access for high-need, underserved populations.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

Patient Services Supervisor

Einstein Women's Health
01.2011 - 03.2017
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients
  • Administered billing functions to maintain profitability and meet compliance, quality, and productivity standards
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan

Education

Associate of Science - Health Management

Immaculata University

Master of Science - Health Administration

Immaculata University
04-2026

Skills

  • Strategic & Operational Leadership
  • Organizational Culture Transformation
  • Financial Stewardship & Government Contract Management
  • Compliance, Quality Improvement, and Risk Mitigation
  • Program Development & Expansion
  • Crisis Management & Adaptive Leadership
  • Stakeholder & Board Engagement
  • Data-Driven Decision Making
  • Team Development & Mentorship

Timeline

Senior Practice Manager

Penn Medicine
03.2023 - Current

Medical Practice Manager

Project Home
03.2020 - 03.2023

Practice Manager

Einstein Medical Center
03.2016 - 03.2020

Patient Services Supervisor

Einstein Women's Health
01.2011 - 03.2017

Master of Science - Health Administration

Immaculata University

Associate of Science - Health Management

Immaculata University

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