Jessica Denman
Milltown,MT
Summary
Healthcare Administrator with exemplary level of healthcare service delivery to patients. Focusing on collaborative driven results. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
13
13
years of professional experience
Work History
Senior Practice Manager
Community Medical Center
12.2021 - Current
- Consulted with healthcare professionals on business decisions.
- Led team of healthcare professionals, fostering collaborative and supportive working environment.
- Created and implemented organizational policies and procedures.
- Managed daily practice operations, enhancing efficiency and patient satisfaction through streamlined processes.
- Developed and implemented strategies to improve patient access and care quality.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Supervised team of 20 providers, 53 nurses and medical assistants and 16 office personnel over 5 different practices.
- Oversaw accounting, budgeting, and financial reporting
- Developed and implemented strategies to improve patient access, satisfaction and care quality
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
Practice Manager
New Health Montana
03.2017 - 04.2019
- Oversaw accounting, budgeting, and financial reporting.
- Created best practice standards while introducing new medical procedures.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Adopted and implemented an EHR to increase compliance and to reduce medical errors to ensure better patient safety outcomes.
- Worked collaboratively with marketing company to create ad campaigns for introduction of new medical practice.
Adjunct Clinical Instructor
Charter College
01.2017 - 01.2019
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Implemented instructional presentations to communicate coursework goals.
- Incorporated instructional aids and motivational strategies to eradicate learning gaps.
- Provided educational lectures and facilitated discussions on weekly basis.
- Provided immediate and constructive feedback to students individually and as group.
- Prepared students for state board exams for Medical Assistants.
- Provide clinical instruction to 15-20 students in classroom and clinical settings.
State Coordinator
Make A Wish Montana
10.2016 - 04.2017
- Managed, planned and supervised caseload of wishes.
- Coordinate all specific aspects involved for each child.
- Establishing budgets within guidelines for specific chapters.
- Coordinating wishes to ensure compliance within national and chapter guidelines.
- Ensuing medical care coordination.
- Supervising and mentoring interns involved in program.
- Maintaining sensitive and confidential information pertaining to potential wish recipients.
- Marketing and fund raising.
- Entered data, generated reports, and produced tracking documents
Program Manager
The Springs Living
04.2014 - 10.2016
- Discussed medical histories with patients and family members in effort to provide most effective medical plan of care.
- Worked with state, federal, and commercial insurances for coordination of placement in assisted living for patients.
- Coordination of care with Hospice and home health care agencies.
- Medical oversight of nursing staff.
- Development and introduction of Medication Assistant Aide job role.
- Improving quality and functionality of Alzheimer medical unit.
Medical Administrator
Surgical Arts Centre
12.2011 - 04.2014
- Management and oversight of both business and clinical departments of surgical center.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Collaboratively worked with referring practices to ensure patient care and coordination.
- Developed medical aesthetic department of practice.
- Led practice to reach AAAHC accreditation.
- Created annual budgets, oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Defined testing protocols and quality assurance initiatives
- Insurance and billing for professional and facility components.
- Saw a 30% increase in patient numbers in last year of practice.
Education
Certifcate - Aesthetic Medicine
Laser Institute of Arizona
Scottsdale, AZ2019
Associate of Applied Science - Nursing
University of Montana
Missoula05.2003
Sociology
University of Montana
MissoulaSkills
- Staff Development
- Operational Efficiency
- Continuous Improvement
- Policy and procedure development
- Budget Oversight
- Regulatory Compliance
- Strategic Planning
- Practice Management
- Medical personnel recruitment
- Strategic business planning
- Staff Management
Timeline
Senior Practice Manager
Community Medical Center
12.2021 - Current
Practice Manager
New Health Montana
03.2017 - 04.2019
Adjunct Clinical Instructor
Charter College
01.2017 - 01.2019
State Coordinator
Make A Wish Montana
10.2016 - 04.2017
Program Manager
The Springs Living
04.2014 - 10.2016
Medical Administrator
Surgical Arts Centre
12.2011 - 04.2014
Certifcate - Aesthetic Medicine
Laser Institute of Arizona
Associate of Applied Science - Nursing
University of Montana
Sociology
University of Montana
Similar Profiles
Jessica MooreJessica Moore
Psychiatric Charge Screener at Community Medical CenterPsychiatric Charge Screener at Community Medical Center
Hannah DanyoHannah Danyo
CNA ICU at Community Medical CenterCNA ICU at Community Medical Center
Stephanie CronStephanie Cron
Assistant Vice President Cardiovascular Servces at Community Medical CenterAssistant Vice President Cardiovascular Servces at Community Medical Center