Kesha Swing
Houston,TX
Summary
Highly motivated with hands-on experience in Analysis, Property Management, Marketing, and Customer Service. Expert at developing new processes and continuous improvements with decision-making, organizing, and analyzing data.
Overview
23
23
years of professional experience
Work History
Assistant Portfolio Manager
Tricon Residential
Houston, TX
12.2021 - Current
- Manage all resident escalations, striving for one-touch resolution.
- Process Concession and Check Requests.
- Support with Reputation Management – help prepare social media, Google, BBB, Survey explanations, and reach out to residents for resolution.
- Collaborate with the legal claim process when needed.
- Manage Renters' Insurance Compliance
- Support with Notice to Vacate and Move Out Process Completion.
- Educate Residents on Move Out Process/Expectations.
- Support resident transfers in a timely and efficient manner.
- Process the Deposit Accounting to ensure compliance with local state requirements.
- Prepare notices of non-compliance when needed.
- Address violations with residents as they occur until resolution.
- Manage HOA requirements, resident amenity assistance when needed.
- Demonstrate knowledge of, and remain compliant with all Tricon American Homes policies, rules, and regulations to ensure compliance with Fair Housing.
- Complete requirements for Dispositions and Occupied Acquisitions.
- Assist with Squatter Process to ensure non-authorized occupants are handled appropriately.
Collection Specialist
Tricon Resdiential
Houston, TX
04.2021 - 12.2021
- Manage 30-day delinquency within a portfolio over $300k.
- Go above and beyond to improve the resident experience.
- Review all balances to ensure ledger charges and payments are applied accurately.
- Communicate effectively to determine the reason for delinquency and negotiate timely payments.
- Follow up with legal on eviction progress until resolved.
Customer Experience Specialist
Clean Earth Environmental
10.2020 - 04.2021
- Built customer loyalty by providing professional, timely, and accurate service.
- Work with customer/brokers and internal members to schedule waste loads.
- Create, review, and submit generator waste profiles for approval.
- Communicate and coordinate with sales, finance, compliance, and operations to ensure timely quotes, approvals, and effective solutions to meet the customer's needs.
- Record manifest into the system for incoming loads to our Hazardous Waste Facilities.
- Effectively negotiate through customer complaints.
- Perform research and work cross-functionally to escalate and resolve problems.
- Execute continuous improvements to increase efficiencies and effectiveness of servicing customers' needs.
Materials Specialist
John Deere Manufacturing
12.2012 - 02.2020
- Analyzed plan lead times vs action leads times to improve on time delivery by 8%
- Partnered with material planning and logistics team to increase efficiencies and identify areas for improvement
- Generated reports on processing, product availability, seasonality/trends, and inventory analysis.
Inventory Analyst
John Deere Manufacturing
01.2012 - 11.2012
- Coordinated processes to ensure materials in the system match physical inventory.
- Mentor the team and collaborate on efficiencies.
- Conducted root cause analysis for materials with inventory discrepancies.
- Worked closely with Materials Management, Manufacturing Engineers, and RIP coordinators.
- Monitored COGI daily report.
- Reconciled inventory discrepancies with inventory adjustments or material moves.
Supply Chain Analyst
Terlato Wines International
10.2009 - 10.2011
- Imported International Wines for exclusive U.S. sales.
- Direct wine sales and consumer education to over 10,000 members.
- Balanced inventory needs against purchasing cost to meet short and long-term budget goals.
- Verified and cleared US Customs within portfolio valued over $375 million.
Supply Chain
W.W. Grainger
04.2001 - 08.2009
- Logistic Managment
- Procurement Replenishment Specialist
- Sourcing Agent
Education
Bachelor of Art - Family Studies
University of Northern Iowa
Cedar Falls, IA05.2004
Skills
- Analysis
- Property Management
- Marketing
- Customer Service
- Decision-making
- Organizing
- Profitability Optimization
- Due diligence
- Identifying opportunities
- Developing proposals
Communication Skills
Effectively communicate with an open mind to engage my colleagues in sharing ideas for continuous innovation. Having the ability to empathize and listen to others by prioritizing a two-way connection.
Timeline
Assistant Portfolio Manager
Tricon Residential
12.2021 - Current
Collection Specialist
Tricon Resdiential
04.2021 - 12.2021
Customer Experience Specialist
Clean Earth Environmental
10.2020 - 04.2021
Materials Specialist
John Deere Manufacturing
12.2012 - 02.2020
Inventory Analyst
John Deere Manufacturing
01.2012 - 11.2012
Supply Chain Analyst
Terlato Wines International
10.2009 - 10.2011
Supply Chain
W.W. Grainger
04.2001 - 08.2009
Bachelor of Art - Family Studies
University of Northern Iowa
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