GIAVAUGHNA FORBES
Washington,United States
Summary
Experienced customer-focused business support professional with a solid background in the Federal market. Working knowledge on operational support, including proficiency with administrative (clerical) functions. Extremely client-driven with exceptional communication skills. Keen instinct for recognizing issues at initial stages and developing effective contingencies on the spot. Ability to successfully manage multiple tasks, quickly adapt to change, and meet the needs of customers. Accustomed to a fast-paced, deadline-driven environment where handling multiple tasks is the norm and change is constant.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist
Kenny Business Solutions / National Guard Bureau
09.2023 - 05.2024
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintain & execute processes for awards submission and follow-on coordination.
- Update evaluation scheme; track and monitor civilian and military evaluations.
- Provide monthly update reports on pending civilian and military evaluations.
- Track and report military readiness to ARNG/ANG staff.
- Coordinate, assist, & prepare retirement/promotion ceremonies.
- Coordinated military travel using Defense Travel System (DTS)
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased customer satisfaction with prompt and accurate responses to inquiries and concerns.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Physical Security Specialist
US House Of Representatives House Parking Security
05.2023 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Patrolled and monitored premises
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction.
- Directed traffic and monitored parking areas to maintain safety and order.
- Monitored CCTV cameras and alarm systems for security breaches.
Program Staff Assistant
Internal Revenue Service, IRS
01.2022 - 07.2022
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
- Provided clerical support, addressing routine, and special requirements.
- Produced high-quality communications for internal and external use.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Communicated regularly with customers concerning data exchange and technology integration.
Secretary
USMC Community Services
12.2014 - 01.2022
- Provided customer service, information and support of community recreation programs and activities for community recreation programming, including special events, recreation information/resources, command events, trips, tours, outings, party and picnic rental equipment, and outdoor recreation
- Engaging military service members of all rankings, ages, and ethnic backgrounds to provide information on facility, programs, events, and/or activities
- Clarifying policies, procedures, and requirements for class enrollment, program participation, or facility use
- Planning and organizing activity programs for active service members
- Creating activity schedules
- Setting up activity equipment such as tables, instruments, and electronics devices
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Certification - Information Technology
Academy of Hope
Washington DC 20018High School Diploma - undefined
Crossland Senior High School
Temple Hills, MD05.2014
Skills
- Technical Support
- Analytical Skills
- Effective Customer Communication
- Time Management
- Information Retrieval
- Microsoft Office
- Administration
Clearance
Secret
Certification
Information Technology Fundamentals (ITF+)
Timeline
Administrative Support Specialist
Kenny Business Solutions / National Guard Bureau
09.2023 - 05.2024
Physical Security Specialist
US House Of Representatives House Parking Security
05.2023 - 08.2023
Program Staff Assistant
Internal Revenue Service, IRS
01.2022 - 07.2022
Secretary
USMC Community Services
12.2014 - 01.2022
Certification - Information Technology
Academy of Hope
High School Diploma - undefined
Crossland Senior High School