Hi, I’m
Kesha Shah
Business Analyst
South Elgin,IL
Summary
Business Analyst with over 6+ years of experience delivering strategic insights, streamlining operations, and supporting data-driven decision-making across finance, IT, and marketing functions. I specialize in analyzing business processes, identifying inefficiencies, and translating complex data into clear, actionable recommendations that align with organizational goals. My responsibilities have included requirements gathering, process modeling, financial reporting, performance analysis, and stakeholder engagement—always with a focus on measurable value and operational impact.
I bring strong expertise in industry-standard tools that support both technical analysis and collaborative execution. These include SQL and Excel for data analysis; Jira, Trello, and Monday.com for task and project management; Draw.io and Microsoft Visio for process mapping; QuickBooks, Tally, and ProjectLibre for financial and business operations; Figma, Canva for designing. I am also highly proficient in the Microsoft Suite - Word, Excel, PowerPoint, Outlook, SharePoint, as well as Smartsheet, Google Sheets, and other collaborative cloud platforms.
Known for my analytical mindset, attention to detail, and ability to work effectively across departments, I thrive in hybrid environments where I can bridge gaps between technical and non-technical teams, clarify complex problems, and contribute to strategic growth. I am passionate about leveraging technology and data to simplify decisions, enhance efficiency, and deliver meaningful business results.
Overview
10
years of professional experience
3
Certification
Work History
Schaumburg Market Place
Business Analyst
11.2023 - Current
Job overview
- Lead requirements gathering through stakeholder interviews, workshops, and comprehensive documentation.
- Analyze business processes to identify gaps, recommend improvements, and drive digital transformation.
- Convert business needs into functional specs, user stories, and acceptance criteria using Agile or Waterfall.
- Serve as the liaison between business units, IT teams, and vendors to ensure project alignment and clarity.
- Collaborate with product, design, and development teams to define and validate effective solutions.
- Support testing through scenario creation, UAT participation, and issue resolution.
- Prepare clear, organized documentation including BRDs, FRDs, process flows, and training materials.
- Guide and mentor junior analysts while advancing BA best practices and standards.
- Utilize industry leading tools like JIRA, Confluence, Visio, Lucidchart, Figma, and SQL for analysis and documentation.
Axcel, Inc.
Business Analyst Accounting Systems
04.2019 - 10.2023
Job overview
- Conducted monthly and quarterly financial data analysis for over 100 client accounts, identifying trends, discrepancies, and opportunities to improve financial performance.
- Led month-end close processes, preparing journal entries and comprehensive financial reports that informed key business decisions.
- Analyzed and reconciled financial transactions and bank statements to ensure data integrity and compliance with accounting standards.
- Processed and audited over 300 payrolls on varying schedules, ensuring accuracy and adherence to federal and state regulations—streamlining operations and reducing errors.
- Produced and reviewed payroll liabilities and quarterly tax reports, and facilitated unemployment and tax filings, maintaining full regulatory compliance.
- Supported business onboarding by coordinating registrations, federal/state tax filings, and initial accounting software implementation—enabling data-driven startup operations.
- Maintained general ledger and generated balance sheets and P&L statements, enabling consistent financial monitoring and reporting across multiple client accounts.
- Identified, investigated, and resolved accounting variances, applying root-cause analysis and recommending process improvements to reduce recurring issues.
- Acted as the primary liaison with clients to interpret financial reports, address tax inquiries, and guide business decisions through data insights.
- Assisted with insurance audits by compiling, verifying, and submitting compliance documentation, facilitating smooth audit outcomes.
- Leveraged tools like QuickBooks, AccountantsWorld, and Microsoft 365 to manage financial data, automate workflows, and produce actionable reports for internal and external stakeholders.
Arihant Agency
Sales Marketing Operations Manager
05.2015 - 03.2019
Job overview
- Analyzed daily sales operations across billing, payment processing, and distribution logistics to identify inefficiencies and improve workflow performance.
- Maintained accurate financial records using Tally, and developed reports to monitor revenue trends, cash flow, and customer payment behaviors.
- Evaluated marketing campaign outcomes and customer acquisition metrics, providing strategic insights to expand the client base and increase sales conversion rates.
- Conducted workforce planning and optimized training processes for new hires, ensuring smooth operational ramp-up and improved team performance.
- Implemented and monitored inventory control systems, using data to forecast demand, reduce stock discrepancies, and minimize holding costs.
- Led vendor and supplier negotiations, conducting cost-benefit analyses to secure optimal pricing and streamline procurement processes.
- Built and maintained customer relationship dashboards to measure engagement and drive retention strategies based on client behavior data.
- Ensured compliance with tax and regulatory requirements through accurate reporting and timely submissions, reducing audit risk and penalties.
- Generated actionable business insights through cross-functional analysis of operations, marketing, and financial data to support strategic decisions.
Education
Gujarat UniversityAhmedabad, GJ, INDIA
Bachelor's Degree from Computer Applications
04-2015
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Project management
- Business process improvement
- Workflow Analysis
- Database management
- Risk assessment
- Stakeholder management
- Software development life cycle
- Data mapping
Certification
Professional Scrum Master I | Professional Management Professional | Business Analyst Certification |
Oracle Database and Data Analysis | Agile Scrum Master
Languages
English
Hindi
Gujarati
Software
Data Analysis: SQL, Microsoft Excel, Google Sheets, Smartsheet
Task Management: Jira, Trello, Mondaycom
Process Mapping: Drawio, Microsoft Visio
Financial Operations: QuickBooks, Tally, ProjectLibre
Productivity & Collaboration: Microsoft Word, PowerPoint, Outlook, Microsoft SharePoint, Google Sheets, Smartsheet
Design & Prototyping: Figma, Canva
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Business Analyst
Schaumburg Market Place
11.2023 - Current
Business Analyst Accounting Systems
Axcel, Inc.
04.2019 - 10.2023
Sales Marketing Operations Manager
Arihant Agency
05.2015 - 03.2019
Gujarat University
Bachelor's Degree from Computer Applications
Similar Profiles
Olabambo OdunowoOlabambo Odunowo
Cloud Engineer at Schaumburg Market PlaceCloud Engineer at Schaumburg Market Place
Rojina ThapaRojina Thapa
Business Analyst at Schaumburg Market PlaceBusiness Analyst at Schaumburg Market Place
Diana Karina Valencia-SantoyoDiana Karina Valencia-Santoyo
Team Member at Brewster Market Place Harvest PlaceTeam Member at Brewster Market Place Harvest Place
Stacey AdamoStacey Adamo
Clinical Scheduler /Nursing Manager at Alden Estates Of HuntleyClinical Scheduler /Nursing Manager at Alden Estates Of Huntley
Jordan Pryor-GrozisJordan Pryor-Grozis
Job Enrichment Program (JEP) at JP Morgan Chase & CoJob Enrichment Program (JEP) at JP Morgan Chase & Co