KeShaun Johnson
Morgan City,LA
Summary
Authorized to work in the US for any employer.
A knowledgeable and dedicated customer service professional with extensive experience in the financial industry. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Also, an articulate, energetic and results-oriented person with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Manager on Duty
Advance America
Morgan City, LA
12.2017 - 05.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Developed schedules for up to three employees per shift
Hostess
Morgan's Restaurant
Morgan City, LA
07.2016 - 09.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Inventory Management Associate
Walmart
Morgan City, LA
01.2014 - 10.2017
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Coordinated, collected and maintained vendor and organizational records.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
Cashier
Family Dollar
Morgan City, Louisiana
05.2011 - 07.2012
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted over 50 patients per day
Education
No Degree - Psychology
L.E. Fletcher Technical Community College
Schriever, LA12.2024
Skills
- Policies and procedures
- Inventory management
- Staff and financial Management
- Sales and marketing
- Employee performance evaluations
- Training
- Verbal and Written Communication
- Microsoft Office Suite
- Service-Oriented
- Order Picking and Processing
Timeline
Manager on Duty
Advance America
12.2017 - 05.2022
Hostess
Morgan's Restaurant
07.2016 - 09.2018
Inventory Management Associate
Walmart
01.2014 - 10.2017
Cashier
Family Dollar
05.2011 - 07.2012
No Degree - Psychology
L.E. Fletcher Technical Community College
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