Keshawn Norman
Saint Louis,MO
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Maplewood Family Aquatic Center. Demonstrates exceptional patience, composure, and cash handling skills, effectively resolving complaints and boosting positive experiences. Skilled in cross-selling, reliably promoting company policies and training peers, significantly contributing to a welcoming and efficient environment.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Maplewood Family Aquatic Center
06.2023 - 09.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Cashier
Shoe Carnival
05.2022 - 11.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Maplewood-Richmond Hgts. High School
Maplewood, MO05.2024
Skills
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Cash Handling
Cross-selling abilities
Timeline
Customer Service Cashier
Maplewood Family Aquatic Center
06.2023 - 09.2024
Customer Service Cashier
Shoe Carnival
05.2022 - 11.2022
High School Diploma -
Maplewood-Richmond Hgts. High School
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