Ke'Shawn Ward

- Member of WOLF Sports Network’s content, trained in elite radio procedures, brought into bring awareness of the future of radio in the very heart of non-radio listeners everywhere.

- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

• Cleared parking lot of litter and foreign debris.
• Collected and returned all hand baskets and shopping carts to proper place for new customer use.
• Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
• Periodically disinfected carts preventing spread of disease.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.