Keshawnia Walton
Atlanta,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/ Customer Ambassador
Delta Sky Club
11.2023 - 04.2025
- Organized and facilitated events to enhance customer experience and drive participation.
- Fostered strong relationships with community members to promote brand awareness and engagement.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
Server
Olive Garden
06.2021 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Utilized POS systems to process orders, manage payments, and track inventory.
- Resolved customer complaints efficiently, contributing to positive dining experiences.
Server
Cracker Barrel
01.2020 - 07.2022
- Delivered exceptional customer service, ensuring guest satisfaction and timely order fulfillment.
- Managed multiple tables efficiently, enhancing overall dining experience through attentive service.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of service areas, promoting a welcoming environment for guests.
- Processed payments accurately using point-of-sale systems, ensuring smooth transaction flow during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Highschool Diploma - English, Mathematics, Science, And Social Studies
Benjamin Banneker Highschool
Union City, Ga05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Food running
- Allergy awareness
Certification
Adult First Aid/CPR/AED
Languages
English
Native or Bilingual
Timeline
Server/ Customer Ambassador
Delta Sky Club
11.2023 - 04.2025
Server
Olive Garden
06.2021 - 11.2023
Server
Cracker Barrel
01.2020 - 07.2022
Highschool Diploma - English, Mathematics, Science, And Social Studies
Benjamin Banneker Highschool
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