Keshia Gray
MJ Billing Services
Washington,DC
12
Years of experience
Office Management and Customer Service Professional experienced in enhancing guest satisfaction and maintaining compliance with security standards. Achieved 20% reduction in check-in times through effective project coordination and data entry, contributing to improved operational efficiency. Focused on delivering exceptional support to team members and clients while ensuring accuracy in medical billing, coding, claims processing, and patient account management.
Work History
Office Manager
5 Months- Oversee daily office operations, coordinating scheduling, patient flow, and administrative priorities.
- Supervise front office workflows, resolving issues to support efficient clinic service delivery.
- Coordinate staff schedules, ensuring adequate coverage for appointments, intake, and client support.
- Manage patient records, maintaining accurate documentation and HIPAA-compliant confidentiality standards.
- Billing and ERAs
- Review billing and insurance documentation, improving accuracy in claims and authorization processes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Medical Biller
3 Years 1 Month- Managed claim submissions, payment posting, and denial follow-up for accurate revenue cycle processing.
- Reviewed patient accounts to resolve billing discrepancies and ensure timely reimbursement.
- Analyzed rejected claims and corrected coding, eligibility, or authorization issues before resubmission.
- Communicated with insurers and patients to clarify balances, coverage details, and payment options.
- Trained staff on billing software, payer guidelines, and compliant account resolution practices.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
RECEPTIONIST
1 Year 1 Month- Greeted guests at front desk, facilitating check-in process while ensuring a welcoming atmosphere.
- Responded to inquiries via multi-line phone system and directed calls to correct departments.
- Managed multi-line phone system, efficiently transferring callers to appropriate departments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
DIETARY AIDE
2 Years 3 Months- Delivered nourishment and supplements to nurse station, ensuring timely distribution to residents.
- Cleared tables and removed dishes, trays, and utensils from dining room, maintaining cleanliness and organization.
- Served meals to residents, adhering to established schedules and dietary procedures to meet individual needs.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
RECEPTIONIST
4 Months- Restocked supplies and submitted purchase orders to ensure uninterrupted service.
- Maintained clean and organized reception area to enhance visitor experience.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments and updated client records for efficient scheduling and communication.
DIETARY AIDE
1 Year 8 Months- Cleaned plates, cups, serving and eating utensils, and kitchen equipment using commercial dishwasher to maintain hygiene standards.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained dry storage areas and handled unpacking, dating, and rotating of food and non-food supplies.
- Delivered nourishment and supplements to nurse station for timely distribution to specific residents, supporting their dietary needs.
Education
Certification - Medical Billing And Coding
EXPECTED IN 10/2024
High School Diploma
Skills
Office Management
Project Coordination
Scheduling
Documentation
File Management
OSHA regulations
Facility Maintenance
Health Administration
Administrative Support
Financial management
Sanitization
Report writing
Timeline
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06.2014 - 09.2016Read More
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12.2010 - 08.2012Read More
Franklin Area High School
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Fortis College- Landover
Certification from Medical Billing And Coding
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