Keshia Hall
Chandler,AZ
Summary
Representative bringing top-notch skills in oral and written communication, active listening. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Demonstrates attention to detail and problem-solving abilities spotting and resolving discrepancies. Focused on completing accurate and timely work. Knowledgeable and dedicated ,with extensive experience of 10+ years in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
19
19
years of professional experience
Work History
Fraud and Claims Operations Representative
Wells Fargo
2800 S Price Rd, Chandler, AZ 85286
06.2022 - Current
- Handled customer needs and issues by working with representatives and customers directly.
- Collaborated with various departments to support daily activities and customer needs.
- Assisted with back office work ADCC
- Upskilled to ATM PIN April 2022
Engage Life Program Instructor
Atria Chandler Villas
101 S Yucca St. Chandler Az 85224
07.2021 - 04.2022
- Participated in staff meetings and inter-disciplinary meetings to recommend training and assist in future planning.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
Collections Specialist/ Patient Pay
Aveanna Healthcare
2460 E German Rd #18 Chandler Az 85286
02.2016 - 12.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Cashier/Customer Service
Paradise Bakery
Chandler, AZ
06.2006 - 11.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associates - Medical Billing &Coding
Carrington College
Mesa, AZSkills
- Customer Service
- Upskilled to ACH,ATM PIN/DUAL FRAUD
- Supported back office(ADCC) with processing
- Recieved The Difference maker reward for excellent customer service Aug 2023
- Experience 18 months of fraud investigations experience
- Knowledge in understanding of ATM, ACH, or check fraud/debit card claim processing
- Knowledge and understanding of banking exposure to fraud
- Knowledge and understanding of claims processing
- Knowledge and experience of Visa rules and regulation E, NACHA rules and regulations
- Strong cola station and partnering skills
- Ability to execute in a fast paced, high demand environment, while balancing multiple priorities
- Ability to prioritize work, meet deadlines, achieve goals, and work u see pressure in a dynamic and complex environment
- Ability to work effectively in a team environment and cross all organizational levels, where flexibility , collaboration and adaptability are important
- Basic computer skills including ability to navigate multiple windows, applications, and utilize search tools to find information
- Ability to research and correspond with customers l, responding to their questions and concerns with detailed information
Timeline
Fraud and Claims Operations Representative
Wells Fargo
06.2022 - Current
Engage Life Program Instructor
Atria Chandler Villas
07.2021 - 04.2022
Collections Specialist/ Patient Pay
Aveanna Healthcare
02.2016 - 12.2020
Cashier/Customer Service
Paradise Bakery
06.2006 - 11.2015
Associates - Medical Billing &Coding
Carrington College