Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Keshia Jackson

Jonesboro,GA

Summary

Seeking to use experience with management and communication skills for Customer Service to resolve, enhance, and transform the face of the customer experience. Flexible hard worker ready to learn and contribute to team success.

Overview

16
16
years of professional experience

Work History

Master Cosmetologist

Glazed By Sunny
06.2017 - Current
  • Analyzed surveys on the client experience
  • Developed aggressive retention strategies
  • Provide various treatments to improve the skin and beauty enhancements
  • Negotiate with customers to renew contracts and retain business.

Master Cosmetologist

Before and AFTER SALON
01.2012 - 05.2017
  • Specializing in healthy hair color and cutting
  • Making recommendations on hair care products
  • Vendor relations and contract negotiations.

Manager/ Master Cosmetologist

Fusion Salon and Spa
04.2008 - 01.2012
  • Daily operations and vendor negotiations
  • Design strategy and set sales goals for growth
  • Maintained budgets and optimized expenses
  • Created standard operating procedures.

Education

Associate degree - Health Care Administration

University of Phoenix
06.2015

High School Diploma -

Washington High School
05.1990

Skills

  • Microsoft
  • Purchasing
  • Appointment Scheduling
  • Medical Terminology Knowledge
  • Claims Processing
  • Administration
  • Customer Service
  • Follow-Up Skills
  • Medical Filing
  • HIPAA Compliance

Timeline

Master Cosmetologist

Glazed By Sunny
06.2017 - Current

Master Cosmetologist

Before and AFTER SALON
01.2012 - 05.2017

Manager/ Master Cosmetologist

Fusion Salon and Spa
04.2008 - 01.2012

Associate degree - Health Care Administration

University of Phoenix

High School Diploma -

Washington High School

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Keshia Jackson