Keshia Lamontagne
Walgreens
Brooklyn,NY
22
years of professional experience
Work History
Store Manager
10 Years- Supervised daily store operations, ensuring alignment with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Implemented promotional strategies, increasing foot traffic and sales during key campaigns.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
4 Months- Supervised daily store operations to ensure compliance with company policies and standards.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue potential.
- Developed and executed promotional campaigns, increasing customer engagement and driving foot traffic.
- Conducted regular audits of store processes, identifying areas for improvement and implementing corrective actions.
Senior Pharmacy Technician
11 Years 6 Months- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Trained and mentored junior pharmacy technicians, enhancing team productivity and knowledge retention.
- Managed inventory levels, optimizing stock availability and minimizing waste through effective ordering processes.
- Coordinated prescription preparation, verifying accuracy to ensure patient safety and satisfaction.
- Implemented process improvements that streamlined workflow efficiency within pharmacy operations.
- Developed training materials for new staff, fostering a culture of continuous learning and development.
- Collaborated with healthcare professionals to resolve medication-related inquiries and enhance patient care services.
- Evaluated performance metrics regularly, identifying areas for improvement to boost overall service delivery quality.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Team leadership
Team leadership and coaching
Cash management
Retail inventory management
Shift scheduling
Inventory control
Employee training
Recruitment and hiring
Goals and performance
Team building and leadership
Leadership development
Operations management
Policies and procedures
Timeline
Store Manager
Walgreens
08.2016 - CurrentRead More
Assistant Store Manager
Walgreens
05.2016 - 09.2016Read More
Senior Pharmacy Technician
Walgreens
11.2004 - 05.2016Read More
Brooklyn College Academy
High School Diploma
Read More