KESHIA SANFORD
Birmingham
Summary
Resourceful and consistently meets and exceeds productivity goals. Results-oriented with diverse background in management and customer service. Dedicated and motivated to maintain customer satisfaction and contribute to company success.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Circle K
Birmingham, AL
12.2024 - Current
- Led team in daily store operations, ensuring optimal customer service and efficient workflow.
- Implemented visual merchandising strategies, improving product presentation and customer engagement.
- Oversaw compliance with safety regulations, promoting a safe environment for customers and employees.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
Customer Service Representative
T-Mobile
Birmingham, USA
05.2012 - 09.2022
- Provided effective and timely resolution of various customer inquiries and concerns.
- Built customer loyalty and value through effective account management, identifying additional appropriate products, features, and services, and collecting past-due balances.
- Meet department productivity and quality standards.
- Delivered exceptional customer service using resource documentation for reference and the training tools provided.
- Approached each call with a can-do mindset and treated each customer with respect, courtesy, and a genuine desire to help.
Assistant Manager
Devonshire Place Apartments
Birmingham, USA
02.2008 - 09.2011
- Assisted the Property Manager with conveying all business in conformity with company policies
- Managed a team of 10 and consistently maintained 96% occupancy
- Successfully negotiated and made lease agreements with new residents
- Responsible for resolving disputes including rent payments, deposit demands, and eviction
- Designed and developed attractive marketing plans for attracting new residents
Education
High School Diploma -
Woodlawn High School
Birmingham, ALSkills
- Strong organizational skills
- Skilled multi-tasker
- Energetic work attitude
- Strong problem solving ability
- Adaptive team player
- Negotiation competency
- Active listening skills
Timeline
Assistant Store Manager
Circle K
12.2024 - Current
Customer Service Representative
T-Mobile
05.2012 - 09.2022
Assistant Manager
Devonshire Place Apartments
02.2008 - 09.2011
High School Diploma -
Woodlawn High School