Keshia Wilson
Edgewood,MD
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
3
3
years of professional experience
Work History
Substitute Teacher, K-5
Edgewood Elementry School
11.2023 - Current
- Improved student engagement by incorporating interactive activities and group projects into lesson plans.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Increased parent involvement through effective communication and regular progress updates on their child''s academic performance.
- Developed strong relationships with students, fostering rewording positive learning environment that promoted academic growth.
Recruiter/Intake Coordinator
Express Employment Professionals
06.2021 - 08.2021
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Managed high-volume requisitions within each timely manner to meet client staffing needs efficiently.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Completed bi-weekly payroll for 10 employees.
Customer Service Representative
TransCore
04.2021 - 06.2021
- · Under direction of Customer Service Supervisors I was the primary customer contact responsible for all telephone inquiries. Open and managed customer accounts, processed payments, and open cases on behalf of customers for further research. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards. Also, took care of customers negative balances on account and deescalated calls
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Cognitive Psychology
UMUC
Adelphi MD06.2026
Associate of Arts - General Psychology
The Community College of Baltimore County
Catonsville, MD10.2011
Skills
- Eligibility review
- Intake assessment
- Consultation and advisory
- Application assessments
- Special Education Support
- Student Engagement
- Project-based learning
- Peer Tutoring
- Grammar Instruction
- Homework Assistance
Timeline
Substitute Teacher, K-5
Edgewood Elementry School
11.2023 - Current
Recruiter/Intake Coordinator
Express Employment Professionals
06.2021 - 08.2021
Customer Service Representative
TransCore
04.2021 - 06.2021
Bachelor of Science - Cognitive Psychology
UMUC
Associate of Arts - General Psychology
The Community College of Baltimore County
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