Kiera Jones
Weatherford
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Rocket Fizz Soda Pop and Candy Shop
Denver
06.2023 - 01.2026
- Consistently exceeded monthly sales targets through effective product knowledge and persuasive selling techniques
- Built and maintained strong customer relationships, increasing repeat business and referrals
- Supported store goals by upselling products and suggesting complementary items
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Managed inventory through regular stock checks and efficient restocking of shelves
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Retail Sales Associate
Banana Republic
Denver
02.2022 - 05.2023
- Delivered exceptional customer service, enhancing shopping experiences for all patrons.
- Addressed customer complaints promptly, improving satisfaction and encouraging repeat business.
- Built strong relationships with loyal customers, encouraging repeat visits and brand loyalty.
- Managed cash transactions efficiently, maintaining a balanced cash drawer after every shift.
- Conducted regular stock checks and maintained accurate inventory records to minimize out-of-stock issues.
Education
Criminal Justice - Some college
Columbia Southern University
Orange Beach, AL03-2026
High school diploma -
L.W. Higgins High School
Marrero, LA05-2021
Skills
- Retail sales
- Customer service
- Guest services
- Team leadership
- Conflict management
- Management
- Customer inquiries
- Time management
- Attention to detail
- Retail math
- Cash handling
- POS
- Cash register
- Front desk
- Stocking
- Live chat
- Customer support
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Computer skills
- SaaS
- Communication skills
- Written communication
- English
- Phone etiquette
- TikTok
- Canva
- Basic math
- Healthcare collaboration
- Basic math
- Canva
Certification
CPR Certification
Timeline
Shift Supervisor
Rocket Fizz Soda Pop and Candy Shop
06.2023 - 01.2026
Retail Sales Associate
Banana Republic
02.2022 - 05.2023
Criminal Justice - Some college
Columbia Southern University
High school diploma -
L.W. Higgins High School