Deja White
Washington
Summary
Dedicated & Reliable supervisor with 2 years of experience in the retail/Pharmaceutical industry. Proven track record of successfully leading teams and ensuring smooth operations during shifts. Skilled in managing inventory, providing exceptional customer service, and resolving issues effectively. Excellent motivational leader whom thoroughly communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers/clients
Overview
8
8
years of professional experience
Work History
Shift Supervisor
CVS health/Pharmacy
06.2022 - 02.2024
- Managed customer relations issues following company policy to ensure a positive shopping experience.
- Directed team responsibilities via strategic delegation and monitoring.
- Worked with store manager to recognize hazardous waste & ensure that store was in compliance
- Cleaned and organized store to achieve a 95% score in BOH accuracy through the implementation of cleaning protocols and inventory organization methods, resulting in maximum operational efficiency during shifts
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Tech Agent
Community Tech LLC
06.2021 - 12.2021
- Streamlined the admissions support process by implementing a comprehensive solution
- Inquiries handled daily
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Amazon Fulfillment Associate
Amazon Prime Shopper at Whole Foods
01.2020 - 01.2021
- Used an Amazon-provided iPhone to complete duty's/task
- Select items, message customers if replacement items are needed, and packed the groceries for delivery
- In-store drop off orders to customers
- Processed and fulfilled multiple orders per hour, demonstrating strong time management and efficiency, significantly contributing to the distribution center
Cashier/Customer Service Associate
Bojangles
01.2018 - 07.2018
- Properly cash out customers and assist in providing the best fast food experience
- Oversaw stock levels at both front line and drive-thru window.
- Maintained active standing position for more than five-hour intervals.
- Processed customer orders and ensured accurate distribution of meals.
- Assist in food preparation as needed, keeping supplies stocked and organized
- Resolved customer complaints efficiently while maintaining a positive demeanor.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
Biology Department Assistant
South Carolina State University
09.2015 - 11.2016
- Responsible for keeping traffic in the office to a minimum
- Responsible for the collection and record-keeping of money
- Faxing and filing documents, as well as processing incoming/outgoing mail
- Maintain a strong work ethnic and professional demeanor while in the office
- Assisting in projects research as requested
- Ensured compliance with university policies by maintaining accurate documentation related to research projects, budgets, and personnel records.
- Enhanced department efficiency by streamlining processes and implementing organizational systems.
- Handled general office work such as typing, record and file maintenance, document creation, mail distribution and reception.
- Facilitated communication between faculty members, students, and other departments to ensure information was shared effectively.
- Received and referred visitors and telephone callers to appropriate personnel.
Education
South Carolina State University
Orangeburg, SCDiploma -
Francis L Cardozo high school
Washington, DC01.2015
Skills
- Computer Literacy
- Inventory control procedures
- Product promotions
- Store operations
- Leadership
- Restaurant services
- Customer service
- Shift Management
- Time Management
- Retail Sales
- Data Entry
- Retail Management
- Phone etiquette
- Shift scheduling
- Training assistance
- POS system operation
- Issue resolution
- Customer service management
- Strong verbal and written communication
- Inventory management
- Cash handling
- Workplace safety
- Customer-oriented
Timeline
Shift Supervisor
CVS health/Pharmacy
06.2022 - 02.2024
Tech Agent
Community Tech LLC
06.2021 - 12.2021
Amazon Fulfillment Associate
Amazon Prime Shopper at Whole Foods
01.2020 - 01.2021
Cashier/Customer Service Associate
Bojangles
01.2018 - 07.2018
Biology Department Assistant
South Carolina State University
09.2015 - 11.2016
Diploma -
Francis L Cardozo high school
South Carolina State University
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