Keshia L Trusty

Adept at fostering positive customer experiences and enhancing team dynamics, I leveraged my communication and planning skills at the Greater Wilmington Convention and Visitors Bureau to improve customer satisfaction by 20%. My background spans educational to customer service roles, demonstrating unparalleled flexibility, dependability, and a commitment to excellence.

• Developed and achieved approval from upper level management at Vanguard, for a department wide flexible work schedule program which allowed individuals to successfully complete all work assignments and achieve a better work-life balance resulting in an overall increase in employee morale.
• While in the money wiring department at Vanguard, developed standardized procedures and created an efficient training manual giving new employees to that area a reference guide successfully reducing training time.
• Assisted the Delaware County Community College Women’s Basketball team, as a key player, to the first playoff appearance in the last 15 years of school history, at that time.
• Ensure timely and accurate processing of applicants, by administering new hire tests and facilitating completion of all paperwork as a vital member of the Human Resources Department of Widener University.
• At QVC maintained excellent customer service causing increased repeat customers and a rise in sales revenue.
• Completed daily cash handling and settlement with speed and accuracy at both Mellon and Susquehanna Patriot Banks.
• I was given the successful parent award by DCIU Head Start as well as being promoted to Instructor Liaison.
• While at PennWood Middle School, I assisted the teachers by running one on one instruction, small group sessions as well as assisting students as they attended Regular Ed classes and special classes like Gym or Art.
• At Chester Community Charter School, I was a PSSA proctor and assisted teachers with 4th, 5th and 6th graders.
• At Job Corps I was on the Student Retention Committee.
• As a Nanny I have been able to help get the children school ready, help with transitioning from online to in person learning and facilitate an enjoyable lifelong learning atmosphere.