Keshun Gordon
Jack
Summary
Experienced with evaluating property and casualty claims to determine appropriate settlements. Utilizes exceptional analytical skills and attention to detail to ensure fair and accurate assessments. Track record of effective communication and negotiation, fostering trust and resolution in high-stakes situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Adjuster
State Farm
Bloomington, IL
01.2021 - Current
- Evaluated claims to determine coverage and liability in accordance with company policies.
- Conducted thorough investigations, including interviews and field inspections for accurate claim assessments.
- Collaborated with legal and medical professionals to resolve complex claims efficiently.
- Mentored junior adjusters on best practices and effective negotiation techniques.
- Conducted thorough property investigations to identify and classify damages for customer claims.
General Laborer
People Ready Staffing
Jacksonville, FL
01.2014 - Current
- Facilitated seamless vessel movement by maintaining precise records of ship arrivals, departures, and cargo details.
- Coordinated emergency response efforts during incidents at the port facility, working closely with local authorities and first responders to minimize damage and disruption to operations.
- Managed risk effectively by closely monitoring potential threats to port security, such as piracy or smuggling activities.
- Collaborated with government agencies to expedite Customs clearance processes for smoother import/export transactions.
Warehouse Lead
Goodnight International
Jacksonville, FL
02.2016 - 01.2018
- Oversaw daily warehouse operations to ensure efficient workflow and timely order fulfillment.
- Trained and mentored new team members on safety protocols and operational procedures.
- Coordinated inventory management to maintain optimal stock levels and reduce discrepancies.
- Managed shipping and receiving activities, ensuring accuracy in order processing and documentation.
- Conducted regular audits of warehouse inventory to uphold quality standards and compliance regulations.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Education
High School Diploma -
First Coast High School
Jacksonville, FLSkills
- Claims evaluation
- Estimating costs
- Damage assessment
- Property inspection
- Policy interpretation
- Insurance regulations
- Customer service
- Problem-solving
- Highly motivated
- Attention to detail
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Verbal and written communication
- Decision-making
- Data entry
- Florida claims adjuster license
- Warehouse safety
- Loading and unloading
- Pallet jack operation
- Labeling accuracy
- Freight scheduling
- Shipping procedures
Certification
- CIFI - Certified Insurance Fraud Investigator
- Florida Insurance Adjuster License - January 2020- Current
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Insurance Adjuster
State Farm
01.2021 - Current
Warehouse Lead
Goodnight International
02.2016 - 01.2018
General Laborer
People Ready Staffing
01.2014 - Current
High School Diploma -
First Coast High School