Keshun Smith
Corpus Christi
Summary
Dynamic customer service professional with a proven track record at Envoy Air Inc, adept at resolving complex issues and enhancing customer satisfaction. Skilled in Microsoft Excel and payment processing, I excel in training and mentoring teams, ensuring high performance and effective communication. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Lead Agent
Envoy Air Inc an American Airlines Company Group
08.2021 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Wheelchair Assistant
ABM Aviation
02.2021 - 08.2021
Lifeguard
Hurricane Alley Waterpark
05.2019 - 05.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Restaurant Busser
Fuddruckers Restaurants LLC
04.2018 - 04.2019
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Education
Roy Miller High School
Corpus Christi, TXSkills
- Microsoft Word Certified
- Payment processing
- Microsoft Excel Certified
- Microsoft Powerpoint Certified
Timeline
Customer Service Lead Agent
Envoy Air Inc an American Airlines Company Group
08.2021 - Current
Wheelchair Assistant
ABM Aviation
02.2021 - 08.2021
Lifeguard
Hurricane Alley Waterpark
05.2019 - 05.2019
Restaurant Busser
Fuddruckers Restaurants LLC
04.2018 - 04.2019
Roy Miller High School
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